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28-07-2014 08:40 AM
Hi,
One of the phones on my account we have recently changed. We bought a Nokia Lumia 625 (PAYG) from the Vodafone store, delivered to the local Vodafone shop. They transfered my wifes existing pay monthly number to the new micro sim card and set the phone up. All OK. So are using a pay monthly sim only account, as was previously with an old HTC which worked OK, but new sim card, smae number.
Except we cannot get a picture message to send. Everything else works, internet etc, but unable to send an MMS message. It keeps saying "Cant send message, try again".
Access Point is set to Vodafone UK Contract and shows as active.
Help! Anyone any idea? Thanks.
Solved! Go to best answer.
29-07-2014 01:52 PM
28-07-2014 10:30 AM
Hi there
Here is a step by step guide to how to configure the handset for MMS - it may be an idea to check all the settings just in case any of them are incorrect. You can also text the word WEB to 40127.
PWIAC
28-07-2014 11:18 AM - edited 28-07-2014 11:44 AM
Went through the process of setting up a new access point for mms etc as per the link in previous post, activated new access point OK but, still get the same failure message when trying to send a picture message. All other settings look OK.
28-07-2014 12:04 PM
It's possible that MMS got turned off on your account in the upgrade process. Hang on for the Tech Team here as re-enabling it often requires deeper access that the Customer Services people have.
28-07-2014 12:06 PM
Have you tried testing the word WEB to 40127? If so, did the configuration message install on the handset? You can also try getting the settings sent through here.
PWIAC
28-07-2014 12:17 PM
Yes. Just tried Txting WEB to 40127.
Received the settings and they installed OK.
Still fails to send picture message, have also discovered that it doesn't receive them either. It just displays "media content in this message". Selecting "get media content now" results in a chime, but no picture downloaded.
Thanks for your help on this one guys.
28-07-2014 12:46 PM
I think that one of the eForum Team will need to look into this for you as it does sound like MMS hasn't been provisioned on the account.
One quick check, can I confirm that you were trying to download MMS over the mobile phone network and that you don't have WiFi on?
PWIAC
28-07-2014 01:25 PM
Well, Wi-Fi was on, but if I turn it off it makes no difference to the problem.
Thanks.
28-07-2014 03:14 PM
28-07-2014 05:22 PM
Hi Laura,
Many Thanks. Have sent you my details via your link.