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Recent purchase of 6210 Navigator. Came with 3 month free trial of Find and Go. When using thgis for drive info to a location, error message appears stating "For full turn by turn SAT Nav guidance withy live traffic optimised routes, click 'Upgrade' to change subscription. For simple list of directions choose 'Skip'. Phone is only 4 days old and I do not undertstand why I should need an 'Upgrade' to actvate a fully functioning Find and Go which is on a 3 month free trial.
Any suggestions on what I should do?
Hi Bob,
I think we'll need to take a look at your account and double-check that the free trial is present on your number for you.
An email will be on its way to you shortly. Simply reply with the details it asks for, and we'll get back in touch
Jon
eForum Team
Hi dseaton,
A warm welcome to the wonderful eForum! You’ve come to the right place to get this sorted!
I think the best thing here is for us to send you an email too so that we can check your account and make sure this is all set up and provisioned correctly.
I’ve sent an email to your registered eForum email address so just reply to this with the requested information and we’ll get this sorted in no time.
In the mean time, as you’re new to the forum and clearly an online user, I want to take the opportunity to tell you about the fantastic things you can do through My Account, such as managing your price plan or adding or removing bars. I recommend you take 5 minutes to take a look at all of the things you can do online without having to contact the call centre, saving you lots of time!
All the best,
Jenny
eForum Team
A warm welcome to the wonderful eForum! You’ve come to the right place to get this sorted!
I think the best thing here is for us to send you an email too so that we can check your account and make sure this is all set up and provisioned correctly.
I’ve sent an email to your registered eForum email address so just reply to this with the requested information and we’ll get this sorted in no time.
In the mean time, as you’re new to the forum and clearly an online user, I want to take the opportunity to tell you about the fantastic things you can do through My Account, such as managing your price plan or adding or removing bars. I recommend you take 5 minutes to take a look at all of the things you can do online without having to contact the call centre, saving you lots of time!
All the best,
Jenny
eForum Team
Hi mikefrs2,
Unfortunately we don’t have the phone in the office to test this for you however the first thing that I would try would be to remove and reinstall the application.
However if this fails please can you let us know what steps you have already tried and we will be able to assist you further.
James
