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Rank 6: Frequent Poster
Craigy1892
Posts: 255
Registered: ‎15-09-2012

Nokia Lumia 520 MMS problem

Hi

 

My mum, who is also a Vodafone Pay Monthly customer is having troble sending a MMS on her Nokia Lumia 520.

 

Is this a common problem or can it be fixed.

 

Thanks Craigy1892

Message 1 of 53 (17,063 Views)
Moderator (Retired)
James
Posts: 23,636
Registered: ‎21-07-2008

Re: Nokia Lumia 520 MMS problem

[ Edited ]

Hi Craigy1892,

 

This can definitely be fixed.

 

The first thing that we need to do is make sure the correct settings are in the phone.

 

The easiest way to do this is to take a look at our internet settings page.

 

If you are still having trouble after this, contact the team here to get the account checked.

 

James

 

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Message 2 of 53 (17,043 Views)
Rank 1: Guest
JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

I have the same Nokia Limia 520 Mms issue since my phone ran an automatic update.

 

I now can't send or receive picture messages.I spoke to someone online and they couldn't help.Same result when I went into my local Vodafone branch.

 

Tried the texting Web approach and still no change.

Message 3 of 53 (15,209 Views)
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Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Nokia Lumia 520 MMS problem

[ Edited ]

Hi there JMWright,

 

Thanks for posting.

 

Can you send a picture message to yourself?

 

If not, please list the APN settings you have at the moment.

 

Could you also let me know if you're Pay monthly or Pay as you go?

 

Cheers,

 

LeeH

Message 4 of 53 (15,169 Views)
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JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

Hi,

Pay monthly.I have been trying to input apn settings manually using online guides.

The Vodafone guide how to do it does not reflect how the screens appear on my phone.

I am trying using the settings menu,then access point,then add new apn settings.

Tried so many times it driving me nuts.I understand that the lumia won't accept settings via text.

Hope you can help.....asap.

Jon.
Message 5 of 53 (15,163 Views)
Rank 1: Guest
JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

No i cant send myself a picture message.
Message 6 of 53 (15,162 Views)
Tech Team
Simon
Posts: 11,032
Registered: ‎10-01-2011

Re: Nokia Lumia 520 MMS problem

Hi JMWright

 

Can you go the Market Place for me, then go to Nokia Collection and select Network Set Up. 

 

If you run this and select Vodafone Pay monthly this should fix it for you.

 

Thanks

 

Simon

Message 7 of 53 (15,139 Views)
Rank 1: Guest
JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

Network set up does not exist in the marketplace or the Nokia collection.....This is unbelievable,do any of you actually know how to fix this issue.
Message 8 of 53 (15,136 Views)
Moderator (Retired)
Andy
Posts: 7,505
Registered: ‎03-05-2012

Re: Nokia Lumia 520 MMS problem

Hi JMWright,

 

The only option I can think of is to do a factory reset of the phone.

 

To do this go to Settings > About > Reset your phone.

 

This will erase all your data and personal content so make sure the important details are backed up.

 

The phone will get the correct settings as part of the set up process.

 

Thanks,

 

Andrew

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 9 of 53 (15,113 Views)
Rank 1: Guest
JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

Already tried that during the 24 hours waiting for a reply on this pointless forum.

Time to leave Vodafone.
Message 10 of 53 (15,096 Views)
Tech Team
Sukhi
Posts: 6,544
Registered: ‎13-01-2010

Re: Nokia Lumia 520 MMS problem

[ Edited ]

Hi JMWright

 

I'm sorry to see that the factory reset did not work, the next step to try would be a repair.

 

Thanks

 

Sukhi

Message 11 of 53 (15,065 Views)
Rank 1: Guest
timduke123
Posts: 14
Registered: ‎06-10-2013

Re: Nokia Lumia 520 MMS problem

I have the same problem

Message 12 of 53 (15,045 Views)
Rank 1: Guest
timduke123
Posts: 14
Registered: ‎06-10-2013

Re: Nokia Lumia 520 MMS problem

How long do you have to wait after you text the word web to 40127

Message 13 of 53 (15,044 Views)
Rank 1: Guest
Calcy
Posts: 2
Registered: ‎07-10-2013

Re: Nokia Lumia 520 MMS problem

Hi, think I'm having similar issues. I had an MMS sent to my phone today saying 'Get media content now (29 KB)'. Clicked to download this (both out using my data allowance, and after that failed at home when connected to braodband) - nothing happens!

 

Can I be advised on what I should do to try and resolve this please, even if it is simply retracing the steps outlined above.

 

Many Thanks.

Message 14 of 53 (15,001 Views)
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timduke123
Posts: 14
Registered: ‎06-10-2013

Re: Nokia Lumia 520 MMS problem

Still waiting on an answer,can anyone help please

Spoiler
 
Message 15 of 53 (14,996 Views)
Rank 1: Guest
JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

Tim,Calcy.

I think my mms issues may be as a result of a recent Lumia Amber update.

You both have exaxctly the same issue as me.

If you manage to find anyone at Vodafone who has
a solution,please let me know.I have used this forum,the online chat option and even visited instore.
I have yet to find a single Vodafone employee who isn't just giving me bulk standard answers read from a computer screen.Good luck!
Message 16 of 53 (14,988 Views)
Tech Team
Sukhi
Posts: 6,544
Registered: ‎13-01-2010

Re: Nokia Lumia 520 MMS problem

[ Edited ]

Hi Guys

 

I can see a couple of you are having issues with MMS. 

 

timduke123 - Did you receive a text with the settings? If not get in touch here and I'll check you account is provisioned for MMS.

 

Calcy - Have taken a look at our internet settings page?

 

JMWright - If you feel the issue started after the update, then I'm afraid all that I can suggest is waiting for a future update that will hopefully fix this.

 

Thanks

 

Sukhi

 

Message 17 of 53 (14,978 Views)
Rank 1: Guest
timduke123
Posts: 14
Registered: ‎06-10-2013

Re: Nokia Lumia 520 MMS problem

Now receiving Sky Sports Alerts how do i stop this, i have texted stop to the number but i am still receiving them

 

Message 18 of 53 (14,962 Views)
Rank 1: Guest
JMWright
Posts: 12
Registered: ‎30-09-2013

Re: Nokia Lumia 520 MMS problem

Tim,

Unbelievably i have decided to upgrade with Vodafone now,rather than sort my mms issue.

Upgraded on Saturday morning online,just received a text to say my new phone is out of stock.

I should have learnt my lesson when none of them could fix an mms issue.

Good luck trying to get your problems resolved.

Regards,

Jon.
Message 19 of 53 (14,958 Views)
Rank 1: Guest
timduke123
Posts: 14
Registered: ‎06-10-2013

Re: Nokia Lumia 520 MMS problem

Had an email telling me the mms was not acitvated but is now activated at their end, told to send text to 40127 web did this a few times still no reply

Message 20 of 53 (14,927 Views)