22-10-2013 11:02 PM
I am having the same problems where i can not send mms and i bought my phone just last week, i have tried every thing stated here except using a new sim card and the "Network Setup" does not exsist. you ever thought about putting a rollback update out to revert the new update like in Windows where you can roll back a driver or uninstall a update!
OS Version is 8.0.10328.78
Firmware revirsion number: 3046.0000.1329.2005
Hardware revision number: 18.104.22.168
25-10-2013 08:25 AM
Thanks for supplying this information.
We need to check your account first, if this is set up correctly we can feed this back and get it looked into.
Take a look here for how to get in touch.
25-10-2013 10:24 PM
28-10-2013 02:02 PM
Hi. I have a new Nokia 520 and did not have internet or MMS working. None of the solutions on this thread fixed my problem - texting 'web' didn't do anything, there was no APN button, no settings ap in the Nokia Collection ap store... Then I found this Microsoft thread, and the solution worked for me: http://answers.microsoft.com/en-us/winphone/forum/
Go to Settings > Access Point
Click on the appropriate Vodafone button
29-10-2013 03:39 PM
I'm having the same problem. I rang Vodafone, the first person I spoke to was rude and useless, she said she sent me an instructional email but 4 hours later I'm still waiting for it to come through. The second person I spoke to was pleasant; he talked me through checking all of the above suggestions i.e. turning the phone on and off, checking my APN settings (which it seems you can't actually do on a Nokia Lumia 520), going to the Nokia Store and chosing Nework something or another under the Nokia Collection (also doesn't exist).
After 25 minutes he told me the problem is that I get variable 3G signal both at work and at home where I've been trying to view the media content messages. He then had to go to a meeting so ended the call. Strangely all of a sudden 2 or the 3 MMS I had been sent are viewable. One of them still seems to be struggling to come through but no-one seems to be getting my picture messages. What a shame Vodafone are charging me for a service I don't actually receive.
Perhaps check your 3G coverage before contacting them.
30-10-2013 01:37 PM
I'm sorry to see you've had some trouble sending MMS. As you have been able to view a couple it means there isn't an issue with the phone or settings.
Can you try sending them in a different location? If you're having signal/network issues please try the steps in our Network Troubleshooting thread.
03-01-2014 11:57 AM
Hello I have noticed that most of you have had the same problem as me, you get the 'getting content' message...
I have found the reason why you might not be recieving pictures. If your like me you might have turned data connection off so you don't use up your data when you go out,to get pictures from people you need to turn this on.
you can do this by going to settings on your phone - mobile network- then turn data connection on. if you ask a friend to then send you a picture and click on the link it should then work. hope this helps
- Molly Hopkins
18-10-2014 01:06 PM
Managed to set it on my wifes new phone.
One problem certain users maybe encountering is that the SMS Centre Number is wrong; for some reason my wifes had been set to her phone number and changing it to +447785016005 has solved the issue - hope this helps some
27-10-2014 05:52 AM
Ok Vodafone cant help because they are not up to speed with windows phones.
After the update to WP8.1 an internal EEPROM setting got screwed up.
A full reset wont fix the firmware memory that the GPRS modem uses.
To fix this problem.
Go to settings.
Scroll down to access point.
then press the "+" at the bottom of the page to create a new one.
You are going to create a dummy one.
Give it a name like "Dummy"
give the APN name a dummy name and then save it.
It will tell you that there may not be enough information but click ok.
Then in the access point screen tap dummy and wait for it to go active.
Your original vodafone APN will now say inactive.
Tap the original and wait for it to say active.
All should now be fixed.