05-12-2013 01:29 PM
I've a new Nokia Lumia 520 (payg) phone which works well except that I can't send or recieve picture messages. I've text 'web' to the number given and have had the message saying new settings have been applied but it still doesn't work, I've checked my online account and removed the bars to picture messages. I went to the local Vodafone store who were no help - they told me to contact customer services, I did that but couldn't get any sense out of them either - anyone got any suggestions please - Thanks.
Solved! See best answer
05-12-2013 04:50 PM
It's probable that MMS needs to be provisioned on your account. Please hang on for a mod (there'll be one along in due course) as they'll be able to progress this for you.
There have been a few instances of MMS being set up and still not working, but let's try the simple solution first.
06-12-2013 06:20 PM
Problem solved - I actually managed to speak to somebody at Vodafone who appeared to know what they were talking about. They talked me through entering the correct settings - and it worked !
10-12-2013 09:58 AM
Can you tell me how you fixed this. I have the same problem although I can currently send picture messages but not open them when received. I frequently cannot send them either. I have contacted Vodafone numerous times and have been sent a new SIM card, I have been into the store twice and used the online chat and still the problem persists. Vodafone told me yesterday it was not their problem and to contact Nokia - great customer service.
10-12-2013 10:28 AM
On my phone I had to go to: Settings - mobile network - set data connection to 'on'. Then to Settings - access point - then select Vodafone UK PAYG and enter:
Under Internet APN:
Access point name: pp.vodafone.co.uk
Username: wap, Password: wap
Under MMS APN:
same as above plus:
Proxy address: 126.96.36.199
Proxy port: 8799
MMsc address: http://mms.vodafone.co.uk/servlets/mms
Hope this helps.
01-01-2014 02:13 PM
Was hoping this would work...but alass it didnt, have reset the phone nokia520 tried it again, still no go...any more ideas.... got the phone for xmas.... and still cant send and get a web address to view pictures sent to me.
08-04-2014 09:10 PM
just bought the Lunia 520 on PAYG and have this exact problem - Have checked my settings as per the above post and all is as it should be. However, I still cant send or receive picture text messages!
When sending, it simply says it is unable to send and prompts me to try again. When receiving them, it tells me to go to a website to retrieve the photo!
Can you help please? Please note, I went into the vodafone shop this afternoon and asked them what the problem might be. They checked my settings and declared that nothing wrong and that I should be able to send and receive pictures. However, offered no solution! Basically they no use nor ornament!
16-05-2014 09:58 PM
I have contacted vodafone by phone. They said that settings are fine. Still not working. Contacted live person who said settings are fine. Still not working. I have had problems with topping up online, and on phone as keep getting stupid message come up "sorry seems to be a problem, techs are working hard on it. Try later". Also I have purchased a freedom freebie the last two months and have not received my reward code to claim rewards. Starting to get really fed up with vodafone, thinking of complaining to Ombudsman.
19-05-2014 09:54 AM
23-10-2014 09:15 PM
I myself have the same problem. I have been for an online web chat, called customer services on 121, been in to the store twice and my phone still can't send picture messages. I have tripled checked that the settings are correct. I have triple checked that the details in "Access Point" are correct and have had the details sent to me twice. When I went in to the store today the manager told me that there is a specific problem with that phone and that Nokia were fixing it. When I told him that my girlfriend has the same phone on O2 and has never had a problem he didn't seem to believe me. I am now starting to get very fed up with Vodafone. Does anybody know how to actually get this resolved without being fobbed off?