05-12-2013 01:29 PM
I've a new Nokia Lumia 520 (payg) phone which works well except that I can't send or recieve picture messages. I've text 'web' to the number given and have had the message saying new settings have been applied but it still doesn't work, I've checked my online account and removed the bars to picture messages. I went to the local Vodafone store who were no help - they told me to contact customer services, I did that but couldn't get any sense out of them either - anyone got any suggestions please - Thanks.
Solved! See solution
05-12-2013 04:50 PM
It's probable that MMS needs to be provisioned on your account. Please hang on for a mod (there'll be one along in due course) as they'll be able to progress this for you.
There have been a few instances of MMS being set up and still not working, but let's try the simple solution first.
06-12-2013 06:20 PM
Problem solved - I actually managed to speak to somebody at Vodafone who appeared to know what they were talking about. They talked me through entering the correct settings - and it worked !
10-12-2013 09:58 AM
Can you tell me how you fixed this. I have the same problem although I can currently send picture messages but not open them when received. I frequently cannot send them either. I have contacted Vodafone numerous times and have been sent a new SIM card, I have been into the store twice and used the online chat and still the problem persists. Vodafone told me yesterday it was not their problem and to contact Nokia - great customer service.
10-12-2013 10:28 AM
On my phone I had to go to: Settings - mobile network - set data connection to 'on'. Then to Settings - access point - then select Vodafone UK PAYG and enter:
Under Internet APN:
Access point name: pp.vodafone.co.uk
Username: wap, Password: wap
Under MMS APN:
same as above plus:
Proxy address: 22.214.171.124
Proxy port: 8799
MMsc address: http://mms.vodafone.co.uk/servlets/mms
Hope this helps.
01-01-2014 02:13 PM
Was hoping this would work...but alass it didnt, have reset the phone nokia520 tried it again, still no go...any more ideas.... got the phone for xmas.... and still cant send and get a web address to view pictures sent to me.