You are here:
Ask a question:
Reply
Rank 1: Guest
Posts: 9
Registered: ‎05-12-2013
Accepted Solution

Nokia Lumia 520 unable to send or receive picture messages.

I've a new Nokia Lumia 520 (payg)  phone which works well except that I can't send or recieve picture messages. I've text 'web' to the number given and have had the message saying new settings have been applied but it still doesn't work, I've checked my online account and removed the bars to picture messages. I went to the local Vodafone store who were no help - they told me to contact customer services, I did that but couldn't get any sense out of them either - anyone got any suggestions please - Thanks.

Message 1 of 18 (25,804 Views)
hrym
Posts: 7,354
Thanks: 5,862
Solutions: 163
Registered: ‎27-07-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.

It's probable that MMS needs to be provisioned on your account.  Please hang on for a mod (there'll be one along in due course) as they'll be able to progress this for you.

 

There have been a few instances of MMS being set up and still not working, but let's try the simple solution first.

Message 2 of 18 (25,787 Views)
Rank 1: Guest
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

Anyone ????

Message 3 of 18 (25,770 Views)
hrym
Posts: 7,354
Thanks: 5,862
Solutions: 163
Registered: ‎27-07-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.


garryeg wrote:

Anyone ????


Please see suggestion above.  The mods can be very busy, but they'll get to you eventually.

Message 4 of 18 (25,760 Views)
Rank 1: Guest
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

Problem solved - I actually managed to speak to somebody at Vodafone who appeared to know what they were talking about. They talked me through entering the correct settings - and it worked !

Message 5 of 18 (25,749 Views)
Rank 1: Guest
Posts: 2
Registered: ‎10-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

Can you tell me how you fixed this.  I have the same problem although I can currently send picture messages but not open them when received.  I frequently cannot send them either.  I have contacted Vodafone numerous times and have been sent a new SIM card, I have been into the store twice and used the online chat and still the problem persists.  Vodafone told me yesterday it was not their problem and to contact Nokia - great customer service.

 

Message 6 of 18 (25,620 Views)
Rank 1: Guest
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

On my phone I had to go to: Settings - mobile network  - set data connection to 'on'. Then to Settings - access point - then select Vodafone UK PAYG and enter:

Under Internet APN:

Access point name: pp.vodafone.co.uk

Username: wap, Password: wap

Under MMS APN:

same as above plus:

Proxy address: 212.183.137.12

Proxy port: 8799

MMsc address: http://mms.vodafone.co.uk/servlets/mms

 

Hope this helps.

 

Message 7 of 18 (25,616 Views)
Rank 1: Guest
Posts: 2
Registered: ‎10-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

It works! Thank you so very much.
Message 8 of 18 (25,577 Views)
Rank 1: Guest
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

You're welcome.

Message 9 of 18 (25,558 Views)
Rank 1: Guest
Posts: 1
Registered: ‎01-01-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi,

Was hoping this would work...but alass it didnt, have reset the phone nokia520 tried it again, still no go...any more ideas.... got the phone for xmas.... and still cant send and get a web address to view pictures sent to me.

 

regards...

Message 10 of 18 (25,083 Views)
Matt
Posts: 16,434
Topics: 5,735
Thanks: 128
Solutions: 5,353
Registered: ‎15-09-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi,

 

Apologies, we appear to have missed your post.

 

Did you get this sorted? Let us know if we can help further.

 

Best wishes,

Matt

Message 11 of 18 (20,441 Views)
Rank 1: Guest
Posts: 1
Registered: ‎08-04-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi,

 

just bought the Lunia 520 on PAYG and have this exact problem - Have checked my settings as per the above post and all is as it should be. However, I still cant send or receive picture text messages!

 

When sending, it simply says it is unable to send and prompts me to try again. When receiving them, it tells me to go to a website to retrieve the photo!

 

Can you help please? Please note, I went into the vodafone shop this afternoon and asked them what the problem might be. They checked my settings and declared that nothing wrong and that I should be able to send and receive pictures. However, offered no solution! Basically they no use nor ornament!

 

Cheers

 

Message 12 of 18 (20,406 Views)
Rank 1: Guest
Posts: 1
Registered: ‎16-05-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

I have  contacted vodafone by phone. They said that settings are fine. Still not working. Contacted live person who said settings are fine. Still not working. I have had problems with topping up online, and on phone as keep getting stupid message come up "sorry seems to be a problem, techs are working hard on it. Try later". Also I have purchased a freedom freebie the last two months and have not received my reward code to claim rewards. Starting to get really fed up with vodafone, thinking of complaining to Ombudsman.

 

Message 13 of 18 (16,723 Views)
Sukhi
Posts: 6,574
Topics: 154
Thanks: 118
Solutions: 177
Registered: ‎13-01-2010

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi easyjetrider

 

Did you manage to get this resolved? If not please get in touch with us here.

 

JulieRead - Please do the same here and we'll take a closer look at your account. 

 

Thanks

 

Sukhi

 

Message 14 of 18 (16,470 Views)
Rank 1: Guest
Posts: 1
Registered: ‎23-10-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

I myself have the same problem. I have been for an online web chat, called customer services on 121, been in to the store twice and my phone still can't send picture messages. I have tripled checked that the settings are correct. I have triple checked that the details in "Access Point" are correct and have had the details sent to me twice. When I went in to the store today the manager told me that there is a specific problem with that phone and that Nokia were fixing it. When I told him that my girlfriend has the same phone on O2 and has never had a problem he didn't seem to believe me. I am now starting to get very fed up with Vodafone. Does anybody know how to actually get this resolved without being fobbed off?

Many Thanks

Message 15 of 18 (4,677 Views)
Phil
Posts: 2,239
Topics: 432
Thanks: 85
Solutions: 349
Registered: ‎26-07-2011

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi @Hincher1 

 

We'll take a look into your account to help with this.   Please contact us here.

 

Thanks, 

 

Phil

Message 16 of 18 (4,515 Views)
Rank 1: Guest
Posts: 1
Registered: ‎05-12-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

I found that I could not get pictures in messages when I was using wi-fi as my data source. I got the pictures after turning off wi-fi and enabling my celluar data connection.

Message 17 of 18 (1,299 Views)
hrym
Posts: 7,354
Thanks: 5,862
Solutions: 163
Registered: ‎27-07-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.

Although MMS is a data service, it does require a mobile connection, yes.

Message 18 of 18 (1,285 Views)
Nexus 6

Nexus 6

More space to explore

Buy now