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Rank 1: Guest
garryeg
Posts: 9
Registered: ‎05-12-2013
Accepted Solution

Nokia Lumia 520 unable to send or receive picture messages.

I've a new Nokia Lumia 520 (payg)  phone which works well except that I can't send or recieve picture messages. I've text 'web' to the number given and have had the message saying new settings have been applied but it still doesn't work, I've checked my online account and removed the bars to picture messages. I went to the local Vodafone store who were no help - they told me to contact customer services, I did that but couldn't get any sense out of them either - anyone got any suggestions please - Thanks.

Message 1 of 14 (16,854 Views)
Rank 37: Professor I
hrym
Posts: 5,430
Registered: ‎27-07-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.

It's probable that MMS needs to be provisioned on your account.  Please hang on for a mod (there'll be one along in due course) as they'll be able to progress this for you.

 

There have been a few instances of MMS being set up and still not working, but let's try the simple solution first.

Message 2 of 14 (16,837 Views)
Rank 1: Guest
garryeg
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

Anyone ????

Message 3 of 14 (16,820 Views)
Rank 37: Professor I
hrym
Posts: 5,430
Registered: ‎27-07-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.


garryeg wrote:

Anyone ????


Please see suggestion above.  The mods can be very busy, but they'll get to you eventually.

Message 4 of 14 (16,810 Views)
Rank 1: Guest
garryeg
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

Problem solved - I actually managed to speak to somebody at Vodafone who appeared to know what they were talking about. They talked me through entering the correct settings - and it worked !

Message 5 of 14 (16,799 Views)
Rank 1: Guest
Savannah123
Posts: 2
Registered: ‎10-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

Can you tell me how you fixed this.  I have the same problem although I can currently send picture messages but not open them when received.  I frequently cannot send them either.  I have contacted Vodafone numerous times and have been sent a new SIM card, I have been into the store twice and used the online chat and still the problem persists.  Vodafone told me yesterday it was not their problem and to contact Nokia - great customer service.

 

Message 6 of 14 (16,670 Views)
Rank 1: Guest
garryeg
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

On my phone I had to go to: Settings - mobile network  - set data connection to 'on'. Then to Settings - access point - then select Vodafone UK PAYG and enter:

Under Internet APN:

Access point name: pp.vodafone.co.uk

Username: wap, Password: wap

Under MMS APN:

same as above plus:

Proxy address: 212.183.137.12

Proxy port: 8799

MMsc address: http://mms.vodafone.co.uk/servlets/mms

 

Hope this helps.

 

Message 7 of 14 (16,666 Views)
Rank 1: Guest
Savannah123
Posts: 2
Registered: ‎10-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

It works! Thank you so very much.
Message 8 of 14 (16,627 Views)
Rank 1: Guest
garryeg
Posts: 9
Registered: ‎05-12-2013

Re: Nokia Lumia 520 unable to send or receive picture messages.

You're welcome.

Message 9 of 14 (16,608 Views)
Rank 1: Guest
hev123
Posts: 1
Registered: ‎01-01-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi,

Was hoping this would work...but alass it didnt, have reset the phone nokia520 tried it again, still no go...any more ideas.... got the phone for xmas.... and still cant send and get a web address to view pictures sent to me.

 

regards...

Message 10 of 14 (16,133 Views)
Administrator
Matt
Posts: 16,204
Registered: ‎15-09-2009

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi,

 

Apologies, we appear to have missed your post.

 

Did you get this sorted? Let us know if we can help further.

 

Best wishes,

Matt

Message 11 of 14 (11,491 Views)
Rank 1: Guest
easyjetrider
Posts: 1
Registered: ‎08-04-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi,

 

just bought the Lunia 520 on PAYG and have this exact problem - Have checked my settings as per the above post and all is as it should be. However, I still cant send or receive picture text messages!

 

When sending, it simply says it is unable to send and prompts me to try again. When receiving them, it tells me to go to a website to retrieve the photo!

 

Can you help please? Please note, I went into the vodafone shop this afternoon and asked them what the problem might be. They checked my settings and declared that nothing wrong and that I should be able to send and receive pictures. However, offered no solution! Basically they no use nor ornament!

 

Cheers

 

Message 12 of 14 (11,456 Views)
Rank 1: Guest
JulieRead
Posts: 1
Registered: ‎16-05-2014

Re: Nokia Lumia 520 unable to send or receive picture messages.

I have  contacted vodafone by phone. They said that settings are fine. Still not working. Contacted live person who said settings are fine. Still not working. I have had problems with topping up online, and on phone as keep getting stupid message come up "sorry seems to be a problem, techs are working hard on it. Try later". Also I have purchased a freedom freebie the last two months and have not received my reward code to claim rewards. Starting to get really fed up with vodafone, thinking of complaining to Ombudsman.

 

Message 13 of 14 (7,773 Views)
Tech Team
Sukhi
Posts: 6,197
Registered: ‎13-01-2010

Re: Nokia Lumia 520 unable to send or receive picture messages.

Hi easyjetrider

 

Did you manage to get this resolved? If not please get in touch with us here.

 

JulieRead - Please do the same here and we'll take a closer look at your account. 

 

Thanks

 

Sukhi

 

Message 14 of 14 (7,520 Views)