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31-05-2015 07:26 PM
Hi,
I have had a Nokia 925 for over a year now & had it replaced three times because the data/call connections would drop. The call dropping is still happening & if I bring it back to the Vodafone store, what would be the next step on sorting this.
Thanks
Tony
01-06-2015 07:29 AM
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-06-2015 08:32 PM
Hi bandofbrothers1,
Thanks for the reply. I have Sim swaps so may times and brought the replaced handsets back to Vodafone that much I don't think the staff in the shop don't believe me. The phone comes back from the repair shop saying there was no fault. I have unlocked the phone through Vodafone and brought a Sim from 3, the calls still drop & used it in New York within the past month & the calls were dropping there also. A guy in the Vodafone shop in Belfast said to me & I quote 'I hope you are not doing this just to get a different phone'. I contacted Vodafone & lodged a compliant, but never heard anything back from that.
So that's why I'am posting in the forum to see what are my options are & to get a working phone. I have had to purchase another phone too, because my Nokia is just not fit for daily use.
Tony
01-06-2015 09:03 PM
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-06-2015 01:37 PM
Hi bandofborthers1,
Thanks again for the reply.
I'm hoping someone from Vodafone see this & hopefully they can help me, because i'm getting nowhere.
Looks like I'll just wait and see what happens on this forum. If nothing happens, I'll just go back down to the shop again.
Tony
02-06-2015 01:48 PM
Hi @AHamilton
It's disappointing to hear that's happened.
I've sent you a private message with instructions on how to get in touch, so we can look into this further.
Thanks,
Sarah
06-06-2015 01:48 PM - edited 07-06-2015 12:33 AM
Hi @sarah,
I filled in the forms but still no one has contacted me. Can you escalate this please.
Thanks
Tony