Nokia

[rlev1981]

I'm having problems with my N8 also freezing and then just not switching on....very annoying! I upgraded over the phone so will I be able to take it to a store or have to send away does any one know?

[soofuk]

I'm having problems with my N8 also freezing and then just not switching on....very annoying! I upgraded over the phone so will I be able to take it to a store or have to send away does any one know?

You'll have to ring Voda and they'll arrange it to be replaced (possibly). At the moment I'm still waiting for my replacment to turn up (Friday). They have no stock at the moment

[dalwood]

I have had very similar problems. I found that pressing the power button at the top and sliding the lock button down seemed to switch it when nothing else would.

[soofuk]

I have had very similar problems. I found that pressing the power button at the top and sliding the lock button down seemed to switch it when nothing else would.

Reading through many pages of posts, it does seem the N8 has issues - Just waiting now till tomorrow for me to get my second one

[Martin]

Hi Guys

Sorry to see that you are having difficulties with the phone freezing.

To arrange for an exchange handset if you still within the 7 day returns period, this needs to be done from the same channel as where you go the phone from.

If you got this from a Vodafone Store, please return there.
If ordered over the phone please dial 191
If ordered online please call 0844 8540 430 or email info@v-store.co.uk

I would also like to ask some questions on when the phone freezes:

Are there any patterns on what is used or done before it freezes?
Is the phone connected to 2G, 3G or Wifi when this happens?
Did the phone do this before you download any apps?
Have you tried a factory reset, and does the phone still freeze?
Is there more than one app running?

We have been in contact with the devices team, that want to try and reproduce this on the N8 and if there are any patterns that are causing this. Once replicated we can then look at a fix for it.

If you can give us as much information on what is happening before the phone is exchanged that would be appreciated.

Thanks

Martin
eForum Team

[soofuk]

Hi Guys

Sorry to see that you are having difficulties with the phone freezing.

To arrange for an exchange handset if you still within the 7 day returns period, this needs to be done from the same channel as where you go the phone from.

If you got this from a Vodafone Store, please return there.
If ordered over the phone please dial 191
If ordered online please call 0844 8540 430 or email info@v-store.co.uk

I would also like to ask some questions on when the phone freezes:

Are there any patterns on what is used or done before it freezes?
Is the phone connected to 2G, 3G or Wifi when this happens?
Did the phone do this before you download any apps?
Have you tried a factory reset, and does the phone still freeze?
Is there more than one app running?

We have been in contact with the devices team, that want to try and reproduce this on the N8 and if there are any patterns that are causing this. Once replicated we can then look at a fix for it.

If you can give us as much information on what is happening before the phone is exchanged that would be appreciated.

Thanks

Martin
eForum Team

Well, as soon as I get the new N8 (tomorrow) Friday, I'll be able to answer some of those questions. My main gripe has been the slowness of response from Vodafone & being told to email when the ball could've started rolling when I called last Friday

[eggmeister]

hi
i'm also having problems with my n8

Are there any patterns on what is used or done before it freezes?
No it's completely random
On my bookshelf while im on the computer it restarts itself.
make a phone call it restarts itself....mid phone call
In the pub having a beer with my mates it restarts itself.
While on charge at home it restarts itself.
Using ovi maps yeah you guessed it..it restarts itself

Is the phone connected to 2G, 3G or Wifi when this happens?
its either 2g or 3g because its never had the wifi on.

Did the phone do this before you download any apps?
yes... at this point should have been weary of it
Have you tried a factory reset, and does the phone still freeze?
several and tried reinstalling the firmware aswell
Is there more than one app running?
normally theres no apps running. or its just angry birds

hope that helps a little as its annoying me loads
cheers
egg

Ps still waitng for a replacement phone aswell

[soofuk]

hi
i'm also having problems with my n8

Are there any patterns on what is used or done before it freezes?
No it's completely random
On my bookshelf while im on the computer it restarts itself.
make a phone call it restarts itself....mid phone call
In the pub having a beer with my mates it restarts itself.
While on charge at home it restarts itself.
Using ovi maps yeah you guessed it..it restarts itself

Is the phone connected to 2G, 3G or Wifi when this happens?
its either 2g or 3g because its never had the wifi on.

Did the phone do this before you download any apps?
yes... at this point should have been weary of it
Have you tried a factory reset, and does the phone still freeze?
several and tried reinstalling the firmware aswell
Is there more than one app running?
normally theres no apps running. or its just angry birds

hope that helps a little as its annoying me loads
cheers
egg

Ps still waitng for a replacement phone aswell

Having started this thread off - so far the replacement is working okay. Although I haven't installed any apps - and will continue to monitor it

[cool2cool]

Well, as soon as I get the new N8 (tomorrow) Friday, I'll be able to answer some of those questions. My main gripe has been the slowness of response from Vodafone & being told to email when the ball could've started rolling when I called last Friday

i got the cellfone odering through web, after 15 days its started restarting, and now it wont power on. what should i do, can u please guide me

[Daza]

my 1st n8 froze repeatedly and was changed under warranty, the 2nd 1 has been a-lot better but has still froze a few times as-well, not what i expected from such a high end phone.

[SynthFG]

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cool2cool wrote:

Well, as soon as I get the new N8 (tomorrow) Friday, I'll be able to answer some of those questions. My main gripe has been the slowness of response from Vodafone & being told to email when the ball could've started rolling when I called last Friday

i got the cellfone odering through web, after 15 days its started restarting, and now it wont power on. what should i do, can u please guide me

Take it to a nokia care point

http://www.nokia.co.uk/home/find-a-store

They should be able to fix it or arange to have it sent off to be fixed

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[hayleyjf]

This is a commom fault with this phone, thousands of people all over the world are having the same problem. Mine has been sent away for repair (it is 8 weeks old!) After finding hundreds of complaints about this phone on other forums, I dont hold much hope in it lasting long when it comes back. Worst nokia EVER, also there is a clip on youtube from Nokia admitting to the problem, apparently they will not be releasing anymore N8's until this issue has been sorted! So my question is......... Why are Vodafone still releasing this phone?!!!!  

(Google Nokia N8 dead or Nokia N8 Faulty, you will be amazed what you will find! )

[Ebbwgof]

I got my N8 in November and it crashed after about 10 days. I contacted Vodafone and got appalling customer service, at one stage I was told my phone was out of warantee! I finally returned it and it was "repaired". On its return it failed to work the first day i got it back, same problem lock and crash and wont re-start. I contacted Vodafone again and arranged for the phone to be returned. This time I didn't get a returns envelope until 31 December. So I have returned it again and am awaiting its "repair". Lets hope they do a better job this time. I have had the phone 2 months and have had no more than a few days usage. I have had Nokia phones for years and been a Vodafone customer for a long time but it seems loyalty accounts for nothing.

[SynthFG]

Basicly Nokia made a mistake in there QA which allowed many phones in the first batches to be released with this issue

but they admitted the issue and are at least repairing all suffering phones under warenty

however voda and some other networks are being pig headded about acting on or passing on this addvice

[andyk85]

I've had my phone since September & up until recently it's been working great.  This was until on Christmas day while updating my facebook status using the contract WAP the phone froze mid typing & turned itself off.  A minute or so later it turned back on with no apparent ill effects.  The phone was working great again until last night when sending an e-mail (this time using a wi-fi connection) it froze mid typing again and turned itself off.  Now it won't turn back on, take a charge & all of the resets & hard resets I've found online do nothing!  I've sent an e-mail to vodafone asking for urgent assistance as I'm in the process of applying for a new job & I need this phone to speak to agencies / employers but from what I see on here as regards to turn around times I may have to purchase a cheap pay as you go phone & stick my sim card in it so I don't miss important calls.

[mavericke · Accepted solution]

Guys, many thanks for sharing your experiences. My N8 kept on freezing and I've managed to isolate the problem - skype. I've then uninstalled version 1.5.4.15 before installing version 1.5.4.16. After doing that, I've yet to experience any further freezing of the phone. Sometimes you need to be a little bit patient with the phone. It's like using 486 all over again sometimes.

[SynthFG]

---

mavericke wrote:
Guys, many thanks for sharing your experiences. My N8 kept on freezing and I've managed to isolate the problem - skype. I've then uninstalled version 1.5.4.15 before installing version 1.5.4.16. After doing that, I've yet to experience any further freezing of the phone. Sometimes you need to be a little bit patient with the phone. It's like using 486 all over again sometimes.

---

The symptoms of the issue beigng described, related to the manufacturing issue are

1) Phone will freeze for upto 1 min

2) Phone will power off

3) Phone will not restart, may vibrate if power button is pressed or long pressed,

4) Phone may recover if left alone for an hour or so, but eventualy symptoms will repat, occurances becoming more frequent,

only fix is to send back to nokia

[matt5cott]

Eurgh mines in the same boat, it did it in November but has been fine since, but has just done it again, I check my pocket to see it's completely dead and won't switch on, hopefully it will suddenly let me switch it back on in a while again.

It had better bloody switch back on so I can back it up to PC and wipe it, as I don't feel at all comfortable sending it to Voda/Nokia with all my personal contacts and info on there.

[SynthFG]

To help it leave it somewhere cool (not in the fridge or freezer)

It has been shown that cooling the device down speeds up the recovery time, however the damp atmosphere inside a domestic fridge or the condensation that will form inside and outside the phone when it's pulled from a freezer risks colouring the moisture detectors, voiding the warenty

Once you have it cleared take it to a nokia care point, describe the symptoms and insist on having it sent to nokia for repair, don't accept a firmware reflash

Mine took just under 2 weeks to come back and appears to be fixed

[matt5cott]

Had it on my desk all day, kept trying every 15 mins or so, gave it a slight 'flex' in both directions whilst pressing power button, worked for me.

Backing up and then deleting personal photos/vids etc off the device, will use the phone for the weekend then service center it Monday.