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Hi aquestion.
We obviously can't comment for trading standards of course, but we have not done anything illegal. I can 100% assure you this - if you don't believe me, you're welcome to contact trading standards yourself. Also, your product is not impeded - an update will arrive as soon as we can authorize it.
We already have identified the problem and are already doing our very best to come to a resolution, your patience is appreciated.
Daz
eForum Team
Thank you Daz so now we know a Update will come. We now also know Daz is a legal expert
I never stated Vodafone had done something ilegal did I?Please remeber that a N900 is a Tablet pc with a Phone function which is how nokia market it. so if Vodafone were unable to provide the major firmware updates issued by Nokia and the phone was unable to work as nokia intended IE unable to accept Firmware updates. As so much of the software written for the N900 moves to use resources which need the PR1.2 the device is no longer in my point of view fit for purpose..
So good to read we will have the firmware update and that its only a matter of time..
But if further Major updates are created by Nokia for the entire market of course we hope even when the N900 is discontinued we will see updates provided by Vodafone or find we users have no issues with Vodafone reflashing to the 203 version if your company due to the massive cuts its having to make as many companies are at present cant afford to carry on supporting new firmware versions for 205..
Trading Standards
We approached the Trading Standards regarding the contract and sales of goods act issues and Mr David Sanders, Vice Chairman of the Trading Standards Institute said, “When purchasing the telephone, there are two elements to the contract. First is the provision of the service by the air time provider, and the second is the actual hand set (goods). Both elements, services and goods, are covered by the different consumer legislation....
If a customer went to a shop (or used the telephone sales), stating where they were going to use the phone and they were told that the phone will work as specified by the manufacturer then this enhances the consumer's rights (fitness for purpose)....
If the phone then does not work, the consumer should take it back and ask for either the cancellation of the contract (where there is in fact no network coverage), or for a replacement phone of the similar specification if the hand set is faulty. Failure to supply goods that are of satisfactory quality (fit for purpose) and corresponding with the given description is a breach of the consumer's statutory rights and can be remedied by money back, repair or replacement. Where a repair or replacement is sought there is no need to prove the fault within six months of purchase. Thereafter consumer’s rights of redress last for up to six years but proof of fault may be needed....
With a service contract failure to provide the service from the outset is a fundamental breach of the contract and the consumer could end the contract and get back all monies paid. Intermittent failures of service may give rise to a valid claim for compensation for a pro rata payment for loss of air time....
Shops sometimes give customers certain time limits to return goods for a refund or replacement. Such time limits must not appear to restrict the consumer's statutory rights as to do so could be classed an offence which local trading standards departments will investigate if it is reported to them" .
