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Rank 1: Guest
jambarine
Posts: 3
Registered: ‎24-02-2009

Nokia N900 came back with more faults than it went with

Hi everyone

 

I need some advice please as I am starting to get really frustrated.   I have had a nokia n900 for over 12 months now and it has been fantastic until the screen stopped working so I got in touch with Vodafone and they arranged for it to be sent off for repair.   Anyway, I have had the phone back for about two weeks now and it has started to play up again not just with the software but the device itself.   I keep geeting a message on the top of the screed with a sim card with a cross through it, my instant thought was that vodafone had suspeneded the phone but that wasnt the case, I have to continually reboot it in the hope it will reconnect to the network.  When it came back from the repair sentre I noticed a very minimal gap between the top of the screen and the casing that didnt bother me to much but this evening I have gone to charge it and the charge connector has fell out.  I started off with a small problem with the screen and nowits falling apart I hate to think what will happen if I send it off again what do you all suggest???????

 

regards

 

Jambarine

 

 

Message 1 of 14 (2,985 Views)
Rank 32: Scholar I
SynthFG
Posts: 2,727
Registered: ‎24-11-2009

Re: Nokia N900 came back with more faults than it went with

Take it to a nokia care point

let the manufaturer take a look at it


Note I do not work for voda, Nor now am I a customer
My advice comes from experience and my opinions are my own
Message 2 of 14 (2,978 Views)
Rank 6: Frequent Poster
Digicom
Posts: 256
Registered: ‎02-02-2010

Re: Nokia N900 came back with more faults than it went with

Are you getting this message?

I had to return 2 N900,s to nokia for free repair because of all telephony functions are disabled due to a communication error 

Nokia returned my N900 7 days later with note saying
Product: N900
Status:Repaired
Your product has been repaired in our repair centre and has been shipped back to you.
But soon as i inserted the sim card and powered up handet the same message appeared telephony functions are disabled due to a communication error!

Great Repair That Was Nokia!

I ended up putting a piece of paper folded a couple of times placed under the battery where the SIM card is :smileyvery-happy:

Message 3 of 14 (2,974 Views)
Rank 1: Guest
jambarine
Posts: 3
Registered: ‎24-02-2009

Re: Nokia N900 came back with more faults than it went with

where do i find a repair centre apart from sending it off to vodafones

Message 4 of 14 (2,962 Views)
Rank 1: Guest
jambarine
Posts: 3
Registered: ‎24-02-2009

Re: Nokia N900 came back with more faults than it went with

yeah I am getting that message aswell as the charging problem it has now got and never had it before it was sent off for repair

Message 5 of 14 (2,961 Views)
Rank 6: Frequent Poster
Digicom
Posts: 256
Registered: ‎02-02-2010

Re: Nokia N900 came back with more faults than it went with

[ Edited ]

@ jambarine

You can get your device repaired by Sending To Nokia Care  (Warranty Repairs Only)

Or

Visiting Your Local Nokia Care Point  (All Repairs).

 

Message 6 of 14 (2,955 Views)
Rank 2: First Poster
matthew_maude
Posts: 21
Registered: ‎21-05-2011

Re: Nokia N900 came back with more faults than it went with

let me explain what happens here, you send it for repair and they actually replace it and in my experience its not always a good thing.

as for your problem, if it came back like that then its a hardware fault. if its just started doing that then there is a possible fix which can't be mentioned here :-D
so i'd just send it back in but make sure you stress to them that its a hardware fault otherwise they'll just flash it and send it onto someone else who needs a repair
Message 7 of 14 (2,945 Views)
Rank 6: Frequent Poster
Digicom
Posts: 256
Registered: ‎02-02-2010

Re: Nokia N900 came back with more faults than it went with

@ matthew_maude

I already fully understand the repair process as i work for nokia!

This is a becoming a very common fault on N900 now and even if you make a point to them that its a hardware fault

the fault can be intermitent if fault doesnt appear when a engineer checks the phone they will just return your handset.

 

As i stated a temp fix is to putt a piece of paper folded a couple of times placed under the battery where the SIM card is

mine has worked perfect for last 5 months doing this

Message 8 of 14 (2,939 Views)
Rank 2: First Poster
matthew_maude
Posts: 21
Registered: ‎21-05-2011

Re: Nokia N900 came back with more faults than it went with


Digicom wrote:

@ matthew_maude

I already fully understand the repair process as i work for nokia!

This is a becoming a very common fault on N900 now and even if you make a point to them that its a hardware fault

the fault can be intermitent if fault doesnt appear when a engineer checks the phone they will just return your handset.

 

haha i was actually referring to vodafone's repair process, but its nice to know how nokia deal with it :smileywink:

 

i don't recall seeing you over there, do you post ever or are you under a different name?

 

 

Message 9 of 14 (2,928 Views)
Rank 6: Frequent Poster
Digicom
Posts: 256
Registered: ‎02-02-2010

Re: Nokia N900 came back with more faults than it went with

[ Edited ]

@ matthew_maude

I work in software upgrade not on there forum lol

 

 

Message 10 of 14 (2,922 Views)
Rank 13: Guide II
hooker1uk
Posts: 845
Registered: ‎11-05-2008

Re: Nokia N900 came back with more faults than it went with

nokia's head office 01252 866000 Ask for the mms support or in house complaint team. your N900 will come back fixed or brand new. 

They can also check the previous repair via IMEI number too! (even if VF fixed it)

Paul. 

 

 

Paul - Blogger at imwellconfused.me.uk @hooker1uk (twitter and Molome)

Current devices: Sony Xperia Miro*, Vodafone Smart Mini, Nokia 3510i, Samsung Galaxy S2, Galaxy Tab iii Kids, iPad2, Huawei Ascend g300, Alcatel OT903 Rooted*

*awaiting minor repairs
Message 11 of 14 (2,899 Views)
Rank 2: First Poster
matthew_maude
Posts: 21
Registered: ‎21-05-2011

Re: Nokia N900 came back with more faults than it went with


Digicom wrote:

@ matthew_maude

I work in software upgrade not on there forum lol

 

 you don't need to work in their forums to make a guest appearance :smileyvery-happy:

 

is it a general type of job or do you only deal with one platform?


 

Message 12 of 14 (2,883 Views)
Rank 6: Frequent Poster
Digicom
Posts: 256
Registered: ‎02-02-2010

Re: Nokia N900 came back with more faults than it went with

[ Edited ]

Deal with all types platforms matthew

Message 13 of 14 (2,881 Views)
Rank 2: First Poster
matthew_maude
Posts: 21
Registered: ‎21-05-2011

Re: Nokia N900 came back with more faults than it went with

do you guys have a maemo flasher program that works on a 64bit machine :-)
Message 14 of 14 (2,870 Views)