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Photos lost from phone after software upgrade

ClaireJohnson
2: Seeker
2: Seeker

My Lumia 625 has just come back from repair as it was not powering up. I have been told that the software was upgraded. I have lost all my photos on the device. They are not on OneDrive. Can they be recovered?

3 REPLIES 3

63johnw
17: Community Champion
17: Community Champion

Hi there, unless you have used some other cloud service and they aren't on a memory card (if that phone supports them) then no, I am afraid they are lost.

Thank you for your help.

63johnw
17: Community Champion
17: Community Champion

Sorry you have lost them, its really important these days to back stuff up, I try and use at least 3 different back ups of my important photos just to be sure.