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Rank 1: Guest
Posts: 4
Registered: ‎31-05-2013

Can't login to VIP

Hi,

 

I can't login to VIP. Can you help?

 

Thanks

 

Billy

Message 1 of 19 (14,932 Views)
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Registered: ‎06-05-2009

Re: Can't login to VIP

Hi Billy,

 

Are you able to log into MyAccount?

 

Nabs

 

Message 2 of 19 (14,930 Views)
Moderator (Retired)
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Registered: ‎21-07-2008

Re: Can't login to VIP

Hi flashback944,

 

Nabs has beaten me to it here. Smiley Wink

 

Also, what error messages do you get when you try to login?

 

James

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Message 3 of 19 (14,923 Views)
Rank 1: Guest
Posts: 4
Registered: ‎31-05-2013

Re: Can't login to VIP

Hi,

 

I can login to my account. When I open up vip and go to login (why doesn't it automatically log me in?) It either won't open the page

 

https://www.vodafone.co.uk/myvodafone/faces/oracle/webcenter/portalapp/pages/micrositeResponder.jspx...

 

or if it does and I have the page to login, once I put my details in it goes to another oracle error page. Sure the page was blue but I can't get past the first stage at the mo to check!

 

Cheers

 

Message 4 of 19 (14,912 Views)
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Registered: ‎31-05-2013

Re: Can't login to VIP

Oh & i've turned virus protection off & used different browsers (IE & Firefox) and still the same resultSmiley Sad

Message 5 of 19 (14,907 Views)
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Registered: ‎10-01-2011

Re: Can't login to VIP

Hi flashback944

 

Thanks for your post. 

 

Are you trying to login via My Vodafone or vip.vodafone.co.uk?

 

If you login via My Vodafone and you can get onto the Welcome page, if you click on to VIP it'll log you in to the VIP site automatically.

 

If you try and login via vip.vodafone.co.uk then you will have to enter your login details separately.

 

When was the last time you successfully logged in? Also, have you tried accessing VIP via the VIP app for iPhone or Android to see if you can get into it that way?

 

Thanks

 

Simon

Message 6 of 19 (14,905 Views)
Rank 1: Guest
Posts: 4
Registered: ‎31-05-2013

Re: Can't login to VIP

Just tried logging in via your my account link. Didn't work at first then it took me through to this page

 

https://www.vodafone.co.uk/oam/server/auth_cred_submit

 

Oracle access manager

 

Error

System error. Please re-try your action. If you continue to get this error, please contact the Administrator.

Message 7 of 19 (14,901 Views)
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Registered: ‎08-06-2009

Re: Can't login to VIP

Hi flashback944,

 

I realise you posted this last night but I'm getting the normal log in page when I go to 'My Account' via Chrome and Internet Explorer.

 

If clearing your cache and cookies isn't helping, can you follow the instructions on how to reach my team here? This will allow us to check over your account set up for you. Smiley Wink

Cheers, Ben

 

Message 8 of 19 (14,886 Views)
Rank 1: Guest
Posts: 4
Registered: ‎09-03-2017

Re: Can't login to VIP

Hi Ben, would you be able to contact me to have a look at my account as I seem to be getting the same error when trying to log in to My account and customer services have not been avle to resolve?

Message 9 of 19 (1,762 Views)
Rank 44: Oracle III
Posts: 7,586
Registered: ‎20-08-2012

Re: Can't login to VIP

@petecolquitt

 

Could you clarify, please. Are you trying to log in to your My Vodafone online account, to manage your phone account in some way? Or are you trying to access the VIP programme? As far as I know, the latter closed a few years back.

Message 10 of 19 (1,749 Views)
Rank 1: Guest
Posts: 4
Registered: ‎09-03-2017

Re: Can't login to VIP

Hey Annie, i'm trying to access the 'My Vodafone' account to manage my account. But am seeing the same issue listed above 'Oracle Account Manager' error. 

Message 11 of 19 (1,681 Views)
Rank 44: Oracle III
Posts: 7,586
Registered: ‎20-08-2012

Re: Can't login to VIP

Ah, I see!

 

Probably the best thing to try is clearing cache and cookies from your browser, and then seeing if you're able to access your account OK. Or using a different browser, or even a different device.

 

I generally use Google Chrome on my laptop (running W10), but I also have MS Edge available, and I can usually log in to my account using the latter if I run into difficulties with the former. It isn't always convenient to stop and clear cache and cookies, so the alternative browser can save a bit of time.

Message 12 of 19 (1,671 Views)
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Registered: ‎09-03-2017

Re: Can't login to VIP

Thanks, I've cleared and tried with another browser (safari mobile and firefox) and I still recieve the same message regardless. 

Message 13 of 19 (1,665 Views)
Rank 44: Oracle III
Posts: 7,586
Registered: ‎20-08-2012

Re: Can't login to VIP

@petecolquitt

 

That suggests that there's some minor problem in your account that's blocking you from accessing it. One of the Forum Tech Team should be able to locate the issue, so hold on here for them to pick up your problem.

Message 14 of 19 (1,663 Views)
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Registered: ‎29-07-2008

Re: Can't login to VIP

@petecolquitt - I’ve sent you a private message with instructions on how to get in touch, so we can look into this further.

Message 15 of 19 (1,622 Views)
Rank 1: Guest
Posts: 1
Registered: ‎24-03-2017

Re: Can't login to VIP

Hi

I have the exact same problem as this would some be able to help please.
Thanks
Message 16 of 19 (600 Views)
Rank 1: Guest
Posts: 4
Registered: ‎09-03-2017

Re: Can't login to VIP

Support haven't been able to resolve this for me. Good luck
Message 17 of 19 (594 Views)
Rank 44: Oracle III
Posts: 7,586
Registered: ‎20-08-2012

Re: Can't login to VIP

@petecolquitt

When you submitted your form to Jenny, that should have initiated an email chain with reference something like #15123456 - if you reply to the last email, saying that the problem isn't sorted, they can investigate further.
Message 18 of 19 (571 Views)
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Registered: ‎29-09-2015

Re: Can't login to VIP

@1jower

 

I've sent you a private message with details on how to get in touch.

Message 19 of 19 (503 Views)
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