14-03-2017 07:57 PM
I had a interesting Sales call. To be fair it was a Follow up call.
Online I could only upgrade only one number. Other three I could not chose. So a call from Forum Team was transferred to Sales.
As it was a followup to what I had agreed, I was nice and listened to what was on offer. I said I need to sort couple of outstanding issues, 1 with my App and 2 Spotify on one of the line.
So he said he will get it sorted. So I thought why not. After about 15 mins of putting me on hold in between about 3-4 times, came back and said let's upgrade first then will transfer the call to someone who can help.
Offered me the 25GB tariff for £25 less VEA discount. I said why do I need 25GB when none of the lines use the current 8GB? Carried on pushing the 25GB will never be available for £25. Then I mentioned as a regular Forum poster. That is when he backed off.
I said call me back on in August and will see what we can agree.
Interesting no mention of solving the two issues I mentioned.
15-03-2017 03:24 PM - edited 15-03-2017 03:25 PM
Both this issues are already with your team.
#15437457 for Spotify
#14773036 (Forum Team) and #15314966 (Service Team) for the Vodafone App.
I bet the Sales Person looked at and thought H* S*. Best to get the Sales sorted then pass it on. As no way he could have sorted it for me.
15-03-2017 07:13 PM
With regards to email thread #15437457, please reply to our last email sent on 6 March so we can chase this up.
For email thread #14773036 please reply to the last email sent to you on 9 February.
Unfortunately I've been unable to locate #15314966, however the team can check this in your account notes when you respond to either of the other emails.
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