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Roaming Charges

RJCottrell
2: Seeker
2: Seeker

Hi, I'm seeing roaming charges on my account when I have world traveller enabled. Why would that happen.

7 REPLIES 7

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

If you feel uncertain about any charges then Live Chat or customer service on 191 should be able to access your account and check. 

 

How-do-I-use-Vodafone-WorldTraveller.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks for your reply, unfortunately Vodafone aren't very good at ensuring I speak to the correct person in customer services.

 

Yesterday I had 11, yes count them, 11 transfers to another department. Apparently I'm on an "old system" and that means no one understands how it works. I need to talk to a "super user" but no one knows how to get to one of these caped crusaders. 

 

I was was hoping that I could glen some sense from the forum. 

BandOfBrothers
17: Community Champion
17: Community Champion

You're welcome. 

 

You may find it more beneficial to speak to them on a weekday as the departments will be fully staffed. 

 

Which country were you roaming in ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

It was in Malaysia so it's included in the bundle.

 

Thanks for the tip about calling on a weekday. I'll see if it gets any better

BandOfBrothers
17: Community Champion
17: Community Champion

You're welcome. 

 

I see that Malaysia is in the Rest of the World Zone 1

 

from http://support.vodafone.co.uk/Going-or-calling-abroad/Costs-and-bills-abroad/63730691/Which-countrie...

 

i see in http://www.vodafone.co.uk/explore/costs/travelling-abroad/world-traveller/index.htm

 

IMG_0786.PNG

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

jeffkinn
17: Community Champion
17: Community Champion

@RJCottrell wrote:

It was in Malaysia so it's included in the bundle.

 

Thanks for the tip about calling on a weekday. I'll see if it gets any better


Malaysia is not included in the World Traveller zone and will be subject to roaming charges.

Jeffkinn_Sig.png

kids
Community Champion (Retired)
Community Champion (Retired)

@RJCottrell wrote:

It was in Malaysia so it's included in the bundle.

 

Thanks for the tip about calling on a weekday. I'll see if it gets any better


Unfortunately Malaysia is not included in World Traveller so you can check the rates you would have been charged here:

http://www.vodafone.co.uk/explore/costs/travelling-abroad/