23-01-2017 12:21 AM
Received a call from 01489 567011 yesterday. Said it was from Vodafone and started asking my details name, address, date of birth.. when I ask what it was about he refused to tell me unless I gave all my details!! Got my name and address but I refused to go any further. Total scam.
There are some details here: http://who-calls.me.uk/phone/01489567011
23-01-2017 07:07 AM
Vodafone typically contact people from the numbers listed in this Link > Is-it-Vodafone-calling.
You did well imo not to confirm or pass over any details anf thank you for your heads up.
Its also suggested not to agree to anything via a cold call from anyone until you've had the opportunity to search around to see if it is the best deal available. Do be aware some offers can have a timeframe to where they'll no longer be available.
One of Vodafones help pages > What can-I-do-about-nuisance-spam-or-marketing-calls.
Another option is if your phone has Call and Text blocking facilities to which a number can be added to it.
23-01-2017 07:31 AM
Never be embarrassed to ask a caller to wait while you check out that they're genuine. If they claim to be calling from Vodafone, it's very quick to check their number against the list in the first link given by @BandOfBrothers.
If they're genuine, they should understand. If they seem unhappy with the idea - well, they're probably scammers, so the sooner you lose them, the better.
23-01-2017 02:17 PM
Sounds a great idea, @Nabs - but how does one set it up? I have a PIN set up on my account, but that is so that I can identify myself as the account holder if I have to call Vodafone. It seems to function as an alternative to the memorable word which the Live Chat people ask for characters from. As far as I know, I can't use it the other way about if Vodafone should phone me.
As you're aware, I'm a PAYG customer. Is this an additional facility available to PayM account holders through their online account, or is it something that one has to request specially?
23-01-2017 02:24 PM
@Annie_N the eForum team set this up for me a few years ago now however, Customer Service has access to all the same account features so they should be able to set it up as well.
Regarding it being a PAYM only feature... I'm not 100% sure the answer on this one. I can't think of any reason it shouldn't be applied to a PAYG account but I'll see what I can find out
23-01-2017 03:08 PM
@Nabs My first thought was that perhaps there's less sensitive information within a PAYG account, so such an arrangement might be unnecessary. It's a while since card details or bank account details disappeared from accounts, since as far as I know all such PAYG top-ups are now handled separately. By contrast, presumably most PAYM accounts will have a direct debit in place.
However, PAYG customers who have a regular Big Value Bundle will be reasonable targets for recruitment as PAYM customers, and they will want to be assured that it really is Vodafone approaching them, and asking for details that they may well not have provided before, rather than some plausible scammer.
And of course there may be other reasons why a customer, whether PAYG or PAYM, may need an extra level of protection. So logically you'd think that both groups could request it via Customer Service.
26-01-2017 04:06 PM
I had a call from my broadband provider a while back. It was worth taking as they were offering me a discount . However, I declined to give any information as it was them calling me. They were happy to send an email and I was able to see that it was genuinely from them (I checked the sender address in full and it didn't have any contra-indicating extraneous bits).
Any genuine caller would be happy to do something similar, I'd have thought.
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