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I eventually got through to Blackberry, they acknowledge the fault, but have no solution, google makes me think they've known about it for 4/5 months,
I now have a phone i cannot use in a car, thats 'unfit' for purpose and Blackberry tell me theres nothing they can do to help me.
They tell me i cannot reload older software.google says i can, but not using a MAC
theres a new Blackberry mercury with a keyboard being launched next week, but who knows when its due in the shops.
they suggested i phone vodafone as they are "responsible" for support. the usual 20 minute phone call achieved nothing, bar atext from vodafone asking me to rate the south african call centre operative who didnt know what a blackberry classic looked like
as i drive 700 miles a month i'm pretty annoyed with the situation, looks like i need to buy a phone that i dont want or risk a driving fine