Skip to content
main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Other OS discussion

Smart Ultra 6 USB "bug"

2: Seeker

If anyone else has had trouble connecting their device via USB - you might want to check the USB settings in Settings/Storage - when I checked mine, neither MTP nor PTP was selected.

Tick MTP and you should be good to go.

View more options
20 REPLIES
17: Community Champion
Thank you for taking the time to post your workaround.

IMG_1084.JPG

View more options
16: Advanced member

I wouldn't say this is a bug - this is pretty standard across Android devices.  You have to connect via MTP

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

View more options
2: Seeker
Just to clarify - neither of the options was selected, so the phone did nothing when plugged in.
View more options
16: Advanced member

Exactly - this does happen on other Android devices to.  You have to select MTP in order to access the device via your computer. If you don't - it doesn't work.  I wouldn't describe it as a bug though - it is a setting that needs enabling. 

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

View more options
4: Newbie

Spent an hour trying to figure out why my Ultra 6 wouldn't connect to USB last night, then found this option.

I think the point DJNW was trying to make, is that normally on other android devices, this option is selected by default, you don't have to go in and specifically enable it. Certainly on my older Nexus One, Samsung S2/S3/S4 and now S5, I was able to just plug into USB and it would open as a portable USB drive I could just drag & drop to.

View more options
2: Seeker

I can't find where MTP can be enables on my phone - no link in connections page or in storage.

 

Any ideas?

 

Thanks

View more options
2: Seeker

AS usual just after I posted this I found where MTP was hidden and now connected to my PC.

 

 

View more options
1: Seeker

Hello,

please don't you know how to connect Smart Ultra6 to Windows based computer as Mass Storage USB device?

 

Thank you

View more options
Moderator (Retired)

@orhor

 

Have you tried everything listed above?

View more options
1: Seeker

Actually there is no USB Mass Storage option, just two other. Can you help with that?

View more options
17: Community Champion

That option would normally come up on the PC when you first connect the device.  I always choose Mass Storage (treats the device as an external drive) as it offers the greatest flexibility - all actions are initiated from the PC end.   You get the choice because Windows detects a camera and needs to know whether you want to have it transfer new content automatically.

View more options
1: Seeker

The problem is that the only options i get is MPT or PTP conection, i choose MTP but its detected like a cellphone and not an external drive. I want to recover some files because i reseted the phone and forgot to backup but i need to set USB MASS STORAGE so i can do that

View more options
Moderator (Retired)

@didibididi

 

Have you tried this on another PC?

View more options
2: Seeker

Edit - Irrelevant answer. Got the problem wrong

View more options
1: Seeker
hello I would like to ask you something. just got the mobile are days that I have. I can not be in the mobile connection to the TV to see where I have a saved a video.
View more options
Moderator

@george79 Please can you confirm the issue you're experiencing, as we're unable to help without further clarification. 

View more options
2: Seeker

Hi, My Smart Ultra 6 has recently upgraded to the latest operating system provided by Vodafone, since when I find that my Windows 10 PC fails to recognise the phone either in MTP or PTP mode (selection made on the drop-down screen as there is no such option to be found in the Settings/Storage & USB tab. Am I missing a driver somewhere? Do I need to re-download and instal Android 6.0.1?

Help please!

 

View more options
Moderator

@borderhoppa

 

That's odd. I'd recommend removing and the reinstalling the update.

View more options
Highlighted
2: Seeker

Thanks Sukhi, a techie in Colchester Vodafone store today recommended using 'Developer Options/select USB configuration' in order to set MTP/PTP as USB config, but that hasn't worked either.

The message I get in PC Device Manager is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" so I maybe need to find out how delete the current device configuration information and restart the instal process on the PC. 

In the meantime, can you give me a quick guide as to how to remove the Marshmallow update from my phone and then re-instal it? Thanks, Andy

 

Post script: Decided to attack the problem from the Windows angle and discovered the following Microsoft Answers thread:- > https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/solved-mtp-not-working-on-wind... <. For me, the important trick was to make sure that the Vodafone device was connected and showing in Device Manager with a yellow exclamation mark before you instal the generic MTP > .inf< file. Then it worked a treat and my Smart Ultra 6 is now re-connected via USB. Eureka! Self-help Rules!

View more options