Welcome to Vodafone Community
I have just updated my Smart Ultra 6 with today's OTA update and now it won't switch on. It is plugged into the charger. Screen completely black. My wife's Ultra 6 also did the update and it is fine.
I have tried holding down the power button, no response.
As there is no way to pull the battery does anyone have any other suggestions?
Solved! Go to best answer.
You could try the solutions in http://www.hard-reset.mobi/vodafone-smart-ultra-6-hard-reset/ but beware this procedure can delete any saved data in the phones memory.
Updates take a long time and the device has several periods of playing apparently dead during the process. I've done it a few times and still find it scary. Glad you're sorted, though.
I would like to point out that I had a problem with the mobile phone too. I had to press the on/off button for more than 30 seconds before the phone rebooted. The phone was "frozen" and the screen was white in colour when I press and hold on to the on/off button. FIngers crossed as it only happened once so far.
My advice is to remain calm and do not panic if your Smart Ultra 6 does not respond.
I've occasionally had to force a restart on devices and long-pressing the power button is the way to do it. It's a bit like forcing a shutdown on a pc.
I've had a few update panics, including an HTC One that sat on the splash screen for so long I started trying to reset it! It's a scary process as the device will do a good impression of playing dead at several of the stages.
When I do updates I always:
Clear recent apps
Do a restart
(the idea being to free up as much of the device's resources as pssible)
Plug it in
(updating takes quie a long time and the last thing you want it a flat battery mid-way)
My problem is that the phone has been randomly rebooting for about 3 weeks and is now stuck at 11:03 96% battery and charging even though it is not connected.
I can't turn the phone off or do anything with it, I am working in Belgium and not back in the UK for another 2 weeks, help needed urgently no phone not a happy person and short of throwing the phone at a wall I am at a loss as to what to do.
Hi, My wife phone had this problem it was the facebook app causing all the issues i had to reboot the phone by holding volume up and power button at the same time for 30 seconds and then pressing the power button to select reboot when the boot menu came up then i uninstalled the facebook app as soon it it restarted and its been fine since then.
My phones problem seems to be Facebook as well. I tried to uninstall it but it comes up with a message that it's can't uninstall it. I bought a 32 g memory card and tried to shift Some of my stuff not the card eg photos but for some reason I can't even do that. I'm not happy in general wth my Vodfone 6 ultra. I wish. Could take some of the Vodafone apps off that I don't use but it won't allow. I suppose we paid cheap so we get cheap.
I just found this.
I've recently tried installing the FB app, and each time the Play Sore gives me an Error -505.
Messenger installs fine.
The link http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Facebook-and-Facebook-Messenger-app/td-p/25076... above doesn't work any more. Is there more information on this problem?