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Vodafone smart Ultra 6 won't turn on

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2: Seeker Bronze

I have just updated my Smart Ultra 6 with today's OTA update and now it won't switch on. It is plugged into the charger. Screen completely black.  My wife's Ultra 6 also did the update and it is fine.

 

I have tried holding down the power button, no response.

 

As there is no way to pull the battery does anyone have any other suggestions?

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1 ACCEPTED SOLUTION

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2: Seeker Bronze

I am glad to say I have just looked at it again and it is now working. I have no idea why.

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16 REPLIES
17: Community Champion

Hi

 

You could try the solutions in http://www.hard-reset.mobi/vodafone-smart-ultra-6-hard-reset/ but beware this procedure can delete any saved data in the phones memory. 

IMG_0985.JPG

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2: Seeker Bronze

I am glad to say I have just looked at it again and it is now working. I have no idea why.

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17: Community Champion

Hi

 

one of those anomalies 😉

 

May have still been updating. 

 

Glad your up and running again. 

IMG_0985.JPG

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17: Community Champion

Updates take a long time and the device has several periods of playing apparently dead during the process.  I've done it a few times and still find it scary.   Glad you're sorted, though.

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8: Helper Gold

I would like to point out that I had a problem with the mobile phone too. I had to press the on/off button for more than 30 seconds before the phone rebooted. The phone was "frozen" and the screen was white in colour when I press and hold on to the on/off button. FIngers crossed as it only happened once so far.

 

My advice is to remain calm and do not panic if your Smart Ultra 6 does not respond. 

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17: Community Champion

I've occasionally had to force a restart on devices and long-pressing the power button is the way to do it.  It's a bit like forcing a shutdown on a pc.

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3: Seeker Silver
Your so right dont panic thanks for the tip
Joe
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17: Community Champion

I've had a few update panics, including an HTC One that sat on the splash screen for so long I started trying to reset it!  It's a scary process as the device will do a good impression of playing dead at several of the stages.

 

When I do updates I always:

Clear recent apps

Do a restart

(the idea being to free up as much of the device's resources as pssible)

Plug it in

(updating takes quie a long time and the last thing you want it a flat battery mid-way)

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1: Seeker

My problem is that the phone has been randomly rebooting for about 3 weeks and is now stuck at 11:03 96% battery and charging even though it is not connected.

 

I can't turn the phone off or do anything with it, I am working in Belgium and not back in the UK for another 2 weeks, help needed urgently no phone not a happy person and short of throwing the phone at a wall I am at a loss as to what to do.

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3: Seeker Silver

Hi, My wife phone had this problem it was the facebook app causing all the issues i had to reboot the phone by holding volume up and power button at the same time for 30 seconds and then pressing the power button to select reboot when the boot menu came up then i uninstalled the facebook app as soon it it restarted and its been fine since then.

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2: Seeker Bronze

My phones problem seems to be Facebook as well. I tried to uninstall it but it comes up with a message that it's can't uninstall it. I bought a 32 g memory card and tried to shift Some of my stuff not the card eg photos but for some reason I can't even do that. I'm not happy in general wth my Vodfone 6 ultra. I wish. Could take some of the Vodafone apps off that I don't use but it won't allow. I suppose we paid cheap  so we get cheap.

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Moderator

Hello @harlequinsmad

 

This sounds odd, I understand your frustration.

If you are still experiencing problems with your device please call our team on +44 7836 191 191 while abroad, or use our Live Chat service through this link

 

Louise

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Moderator

Hello @rob576 and @Liz0

 

Please see our announcements page for further information on this issue: Facebook and Messenger app announcement

 

Louise

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3: Seeker Silver

I just found this.

 

I've recently tried installing the FB app, and each time the Play Sore gives me an Error -505.  

 

Messenger installs fine.

 

The link http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Facebook-and-Facebook-Messenger-app/td-p/25076... above doesn't work any more.  Is there more information on this problem?

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Moderator

Hello @jefmcg

 

The original issue has now been resolved. 

 

Please uninstall the app and ensure your device is running the latest software updates and then install the app from the Playstore. 

 

Louise

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Highlighted
1: Seeker
Happened to my phone couldn't turn it off so I held down the power button must have been 45 seconds or more before it turned off seems to happen when it updates
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