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Registered: ‎04-09-2011

Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

I have a Blackberry Bold phone was working fine an hour ago now when I try to call or recieve calls it comes up congestion!

 

Anybody else had this problem?

 

How do I fix it??

 

 

Message 1 of 14 (12,166 Views)
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Registered: ‎04-09-2011

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

The same has been happening with my daughters phone since around lunchtime today. She has had it around 6 weeks and it hasn't happened before. We were wondering if the network in our area is down.

Message 2 of 14 (12,135 Views)
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Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Thank God its not just mine!!! 

My son has just told me he has the same problem, hope it sorts it's self out soon.

Thanks for replying

 

 

Message 3 of 14 (12,127 Views)
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Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

My blackberry is doing the same thing. I just wondered if you have manged to get yours working again, and if so how did u do it. If not do you possibly know what it is because it wont even allow me to call vodafone.

 

Thanks



 

 




Message 4 of 14 (12,106 Views)
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Registered: ‎04-09-2011

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Having the exact same problem here. Restarted the phone thinking I was doing something wrong but it's evidently more general a problem than I thought. Can't even call customer care cuz all my calls r restricted. Can Vodafone please do something..Some of us DEPEND on our phones to survive thank you Smiley Happy

Message 5 of 14 (12,069 Views)
Moderator (Retired)
Posts: 3,428
Registered: ‎13-01-2010

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

[ Edited ]

Hi Guys

We did have an outage yesterday which has now resolved.

If you're still having a problem, if you perform a manual roam now you should be able to use the network.

Please let me know if your having any further problems.

Thanks

BenJ
eForum Team 

Message 6 of 14 (12,007 Views)
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Registered: ‎05-09-2011

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Hi Im having problems still, and I have manually roamed and scanned for new networks but it keeps saying scan for networks timed out...

I really need to use my phone, please help!

 

Thanks

 

Liv

Message 7 of 14 (11,996 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Hey livvi,

 

Welcome to the Vodafone eForum from all of the team.

 

It is strange if you are still having issues as the fault that was causing this has now been resolved.

 

So that we can identify exactly what is causing this please can you confirm the following;

 

If you place your SIM in another phone do you still have the network issue?

If you place another SIM in your handset does it pick up network?

Does the issue happen in all locations?

Is anyone else in your area having similar issues?

What is the postcode where you are having the issues?

Are you PAYG or Contract?

If PAYG, when was the last time you used your phone?

 

If you can let me know the above, I will be able to look into his further for you.

 

James

eForum Team



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Message 8 of 14 (11,961 Views)
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Registered: ‎26-01-2015

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

I have Congestion now almost all the time on 2 contract phones. You think youve cured it and expect us to mess round swapping cards.... where from... who pays? And the annoying thing is that everyone I call and the phone makes this ghastly noise and says Congestion!, actually is called and has a squeeky call sound on their phone rather than the proper ring tone. Fortunately one called me back. I received his call.

Its Vodaphone and not Blackberry. WHY Please.

What did you think you did to cure. Do it again perhaps!


truered wrote:

I have a Blackberry Bold phone was working fine an hour ago now when I try to call or recieve calls it comes up congestion!

 

Anybody else had this problem?

 

How do I fix it??

 

 


 

Message 9 of 14 (2,936 Views)
Posts: 3,045
Topics: 19
Thanks: 67
Solutions: 41
Registered: ‎11-10-2013

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Hi @jerryH,

 

Please take a look at our Network troubleshooting guide.

 

Follow step 6 and post the template on this thread and we'll get our Network team to investigate.

 

Thanks,

Matt

Message 10 of 14 (2,920 Views)
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Registered: ‎26-01-2015

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

You've asked the following from your check list:-

This issue happens most at home, but not all the time. SL2. It also happens around Slough town, and Maidenhead, but again not all the time.

SL2 3AW is the full post code of about 120 houses. Those with Vodaphone and Blackberry say they are having the same, at random. Most dont use their phones like I do, all the time. O2 and Orange appear not to suffer?

I havent got another phone to try my Sim card in but will try that later. Although since this is random it may be working then.

The errors are :- the phone appears to dial out and the recipient gets a faint buzz and not their normal ring. If they realise they can ring me back immediately and I can answer the call. My end at the moment of call connection says Congestion!!, makes a nasty beep beep beep and cuts off the call. If I keep trying it may work aftrer 5 minutes or may not.

I am Vodaphone, Wifi and 3 G. When this is happening i cant send emails either, but can send txts apparently, though because of intermittent it may just be that.

First noticed on Sunday 25th about 14.30 in Maidenhead.

It happens at random and any time of day. Probably mostly when everyone is using phones. But surely Slough is big enough to be well covered by Vodaphone?

Message 11 of 14 (2,908 Views)
Posts: 11,450
Topics: 561
Thanks: 148
Solutions: 635
Registered: ‎29-07-2008

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Hi @jerryH

 

We’re aware of an issue in your area and you can see this on our network status checker.

 

Our network engineers are working to get this resolved as quickly as possible.

 

Click ‘Register for an update on this issue’ to be notified when this is fixed.

 

Thanks,

 

Jenny

Message 12 of 14 (2,895 Views)
Rank 1: Guest
Posts: 3
Registered: ‎26-01-2015

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Jenny has said if I check your coverage checker it shows you are AWARE of an issue in my area. 

I checked and it says THERE ARE NO ISSUES IN MY AREA>

Can I please have the truth and an explanation of when you will put it right.

Oh I hate not being told the truth by a big company like Vodafone.

 

Shame, lets get to the bottom of this NOW please.

 

Message 13 of 14 (2,893 Views)
Posts: 20,518
Topics: 68
Thanks: 182
Solutions: 170
Registered: ‎04-08-2008

Re: Cannot recieve or make calls? Says congestion !!!!!!!!!!!!!!!

Hi @jerryH

 

You’ll just need to zoom out slightly to see the issue.

 

Thanks,

 

Wayne

Message 14 of 14 (2,858 Views)
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