21-07-2014 05:00 PM
I have been a vodafone customer for a very very long time and if I had a choice of networks at home I would have dumped thme long since. I have never found their customer service to be very nice to deal with at all. I find them a truly frustrating organisation to deal with. Mind you BT is far worse. I have yet to get past their voice activated call system.
I once got a phone from them which packed up after a few weeks but they refused to replace it, so I have been sim only ever since.
I agree with the poster, vodafone charge for a sim only deal they ought to support it on a range of phones not just the ones they sell at what I consider to be over the odds prices.
22-07-2014 12:40 PM
A SIM only deal just supplies you with the line and some inclusive use. No network can fully support every device available throughout the world as some/many will be completely incompatible. There is, as far as I know, no official UK importer of the Cubot range, so it's effectively a "foreign" device. If you compare the monthly cost of buying a device from Vodafone with the retail SIM free cost, a contract usually works out cheaper - sometimes even before you take the line-rental component into account. That's hardly over the odds, imho.
When you buy a phone, it comes with warranties from both Vodafone and the manufacturer. Vodafone will normally offer a repair rather than a replacement, but will normally attempt a fix. If they refused to replace your device, it would either be down to that policy or because there was damage that precludes their doing work under warranty. In that case, you can sometimes have more success via the manufacturer as they will take a more pragmatic view and do the work if the damage is clearly unrelated to the fault.
I've always had success with the BT call system, even when I was very angry and shouted art it.
13-08-2014 03:10 PM
13-08-2014 03:16 PM
14-08-2014 07:35 PM - edited 14-08-2014 07:36 PM
15-08-2014 06:00 PM
19-08-2014 09:01 PM
22-08-2014 01:23 PM
The problem is simply a lack of information. The market for dual-SIM devices in the UK is small. Some of the big manufacturers have such devices in their range and I'm sure they'd make them available here if there was a large enough demand. Because of this (both demand and non-availability), the networks don't include them in their range and therefore don't offer support. Certainly on this forum, there's no user base of experience that can help you, but there may be manufacturer-based ones that can - except of course, that the number of users in the UK is small. Yes, you'll find people complaining that they can't use their Cubot (or whatever) on this or that network, but that's not really much help. Workrounds and positive experiences - I can do this on this network - would be far more helpful, but remember that not all the internet is about mutual help, it's more about venting your frustration, often in a language than only vaguely resembles English!
I was the one who mentioned Vodafone's cheaper offerings and my point was not that these are dual-SIM, simply that, since they'll sell you a device for as little as £10 or so, it would seem that their prime motivation in not selling dual-SIM phones in general, or Cubots on particular, isn't specifically to get pepole to buy expensive premium models.
If you genuinely belive there's a conspiracy among all the UK networks to boycott Cubot devices, you could always start a Downing Street Petition.
23-08-2014 09:40 AM
26-08-2014 01:10 PM
There may be an unmet need, but that doesn't mean there's a demand. If there was, as I said, there are devices available from the big manufacturers that they'd be only too happy to sell. That's what they're in business for, after all. And, no, my reply wasn't flippant, I merely disagreed with you.
05-10-2014 05:42 PM
05-10-2014 05:59 PM
TalkTalk is a virtual mobile operator using Vodafone equipment. But it's classified as an entirely separate network and you won't get any support from the eforum tech team.
Members of the community might be able to help you but if you have an issue you need to talk to Talk Talk.
07-10-2014 12:13 PM
There is no official Vodafone support for the Cubot, so the only help you're going to get here is form the community. We do our best, but experience of the brand is limited, so we rely on input from users, who've been very helpful. We can also point out that blaming Vodafone for an unsupported device is, frankly, a waste of energy.
BTW, the current (2nd generation) Moto G appears to be a dual-SIM device. As far as I can see, it's also a proper UK sold and supported model, so people looking for such a device may have more luck with it. I'm not sure whether the version sold by Vodafone is dual-SIM, so check before buying. Anything not bought from (or sold by) Vodafone will still be unsupported, though.
27-10-2014 11:36 AM
I have a Cubot One and get H+ on Vodafone.
Set up however was a nightmare. Note that's it's very straightforward on giffgaff.
Contract 2 settings:
I also created a new APN as the automatic Vodafone ones didn't work.
There's more detail on my thread https://forum.vodafone.co.uk/t5/Other-manufacturer
03-12-2014 08:51 AM
To get 3G working on Cubot Phones including the C9+ on Vodafone UK go into APN settings and Select the Vodafone prepay option and then change Authentication Type from Not Set to None. It will then work.
04-12-2014 01:21 PM
OK, that's 3G ... but do all the google applications work? My CubotOne ran all apps like twitter and facebook fine - but all Google traffics seems to be "shaped" via a proxy. I eventually gave up the dtruggle with Vodafone support and had to to move to Three - where everything just works - and it's way faster in nearly all locations.
04-12-2014 01:43 PM
Vodafone site still say:
Love your phone? Keep it.
Whether you're switching to our network, visiting the UK with your mobile, or wanting to use your existing phone for a bit longer, a Vodafone SIM only plan gives you everything you need to connect to our products and services. With a SIM only deal, choose from a 30-day rolling plan or a 12-month one, and pick the right SIM for your phone – standard, microSIM or nanoSIM.
I love my Cubot One - nopw on Three. There is no reference to a list of "supported" phones. It can take a long time to go through the procss of discovering that Vodafone does not keep its word - and there will be a cost to Vodafone for this dishonesty as word gets out in forums like this and other blogs. This point has been drawn to their attention for a long time now. Presumably they bvelieve that once they have a custimers on teh hook, then the process of getting off the hook is so tedious and longwinded they will give in and get another handset.
04-12-2014 01:47 PM
But the "device" VF wanted to sell me for less than a Cubot one does not compare featurewise. The Cubot One compares (compared - we are talking a while ago) with phones that VF was selling for ~£700 (24 month contract) - and insuring for another ~£15 a month! (Never forget that "hidden cost o ownership").
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