Please help. a couple of weeks ago my Q10 keypad was playing up. The letter h as not working correctly. As I am due upgrade I calld and askdmy options. I was told that I had 2 weeks to have a free replacment phone or i could upgrade. as I was still unsure of what to upgrade to (vodafone still do not have a BB Classic in stores) I went for the free replacment. This arrived the next day.
Tonight I came home to a bill for £180 because it has been decided tat the Q10 was liquid damaged and that it was my fault. I spoke to a very arrogant member o he Customer Services team in South Africa who said it was my fault. My keypad so my fault. I pointed out that twice before i have had to change the Q10 as it was faulty. As hard as I tried i could not speak to someone on shore unless i called sales.
So what do i do next. I have been given a bill which Vf will no doubt take from my bank account. I have not caused water damage to the phone. If I had I would have simply upgraded for free. There would be no logic in replacing a phone that is 2 years old for £180.
So I am a small business user. two phones on the account. Unless this bill is write off and an apology issued I will not be upgrading with Vf and we shall move our business elsewhere. I have no doubt that Vf will make more than £180 from my 2 on 2 year contracts. The choice is with Vf. Arrogance or customer service. Please can you guys get this to someone that can do something about it. Thank you
.png "Moderator (Retired)"){kind=icon}
