You are here:

Other manufacturers & OS discussion

Ask a question:
Rank 1: Guest
Posts: 3
Registered: ‎05-03-2013
Accepted Solution

Smart Tab 2 on PAYG - can't connect to 3G

My father recently bought a Smart Tab 2 (the 7in model) on PAYG from the Vodafone website. We've not been able to connect it to the internet via 3G. The SIM card has £10 credit on it (when you buy the tablet on PAYG rather than contract you get 500MB included to use within 60 days) so there shouldn't be a problem there. But it just doesn't connect. Any suggestions would be very gratefully received!

Message 1 of 5 (5,765 Views)
Posts: 8,872
Topics: 982
Thanks: 110
Solutions: 1,068
Registered: ‎04-11-2008

Re: Smart Tab 2 on PAYG - can't connect to 3G

[ Edited ]

Hi JRSmith, 


Can you confirm if your Tab is showing a signal? Can you also let us know what error message is displayed when you try to load an Internet page? 


Can you follow this troubleshooting guide to make sure you have the correct settings installed? 


Let me know how you get on. Smiley Happy



Message 2 of 5 (5,750 Views)
Rank 1: Guest
Posts: 3
Registered: ‎05-03-2013

Re: Smart Tab 2 on PAYG - can't connect to 3G

Aha. I'll let you know ASAP Kay, but I think that troubleshooting page has part of the answer. To answer your point - it shows a Vodafone UK signal, but it's grey rather than the blue that it should show when connected. Under 'status' from the main Android settings page, it shows Mobile Network State as disconnected despite mobile data being activated. And in the browser, if you try and load a page it shows the generic 'couldn't connect' message. But I know for certain that the APN settings aren't as described in that page you've linked to. I'll put them in and get back to you.


Next question - when Dad bought the tablet, it came with 500MB of data to use within 60 days. When does that 60 days start from? Because we've obviously not been able to use the data connection yet!


As an aside - Vodafone tech support over the phone seems to be rather under-prepared for these tablets. I take it that a) not very many of them have been sold yet and b) of those, not very many are on PAYG? A couple of weeks ago the thing locked up - I shut it down to put a microSD card in that had been in before - and it froze while rebooting. I went through two online chat support agents and a lovely lady on the phone, while I was on hold with the aforementioned lady I found a note on the Lenovo site about the tablet that the Smart Tab 2 is based off. There's a reset button underneath the SIM card cover that isn't documented at all in the (minimal!) paperwork that you get with the tablet. I ended up detailing her the location of it in case she got any calls about similar problems in the future....

Message 3 of 5 (5,743 Views)
Posts: 11,524
Topics: 561
Thanks: 165
Solutions: 637
Registered: ‎29-07-2008

Re: Smart Tab 2 on PAYG - can't connect to 3G

Hi JRSmith,


How have you got on with the troubleshooting steps that Kay provided?


I am sorry to see the difficulties you’ve had in getting this resolved over the phone. This is something we can feedback as it sounds like a possible training issue.


The 60 days is usually from the date that you got the device, but let us know once you’ve got this set up and we’ll ensure that you’ve not missed out. Smiley Happy





Message 4 of 5 (5,713 Views)
Rank 1: Guest
Posts: 3
Registered: ‎05-03-2013

Re: Smart Tab 2 on PAYG - can't connect to 3G

Hi there, sorry for not getting back sooner.


Connection is fixed. Dad made another trip to the Vodafone store in Burton, and got hold of a guy who knew about the tablets. He replaced the SIM card with one that was actually right for the tablet (apparently phone and tablet SIMs are different, and Vodafone had packaged a phone SIM with the tablet by mistake), and it connected up straight away.


Thanks very much for your help. Maybe Vodafone should think about putting a full manual in the box with these things to make it a bit easier to troubleshoot!




Message 5 of 5 (5,608 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

Help and Support
My Vodafone

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up