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Rank 1: Guest
Posts: 11
Registered: ‎20-11-2011

Smart Ultra 6 USB "bug"

If anyone else has had trouble connecting their device via USB - you might want to check the USB settings in Settings/Storage - when I checked mine, neither MTP nor PTP was selected.

Tick MTP and you should be good to go.

Message 1 of 21 (32,219 Views)
Posts: 20,946
Registered: ‎14-08-2011

Re: Smart Ultra 6 USB "bug"

Thank you for taking the time to post your workaround.

image.jpeg

 

Message 2 of 21 (32,220 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: Smart Ultra 6 USB "bug"

I wouldn't say this is a bug - this is pretty standard across Android devices.  You have to connect via MTP

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 3 of 21 (32,177 Views)
Rank 1: Guest
Posts: 11
Registered: ‎20-11-2011

Re: Smart Ultra 6 USB "bug"

Just to clarify - neither of the options was selected, so the phone did nothing when plugged in.
Message 4 of 21 (32,137 Views)
Rank 50: Grand Master
Posts: 22,711
Registered: ‎13-10-2009

Re: Smart Ultra 6 USB "bug"

Exactly - this does happen on other Android devices to.  You have to select MTP in order to access the device via your computer. If you don't - it doesn't work.  I wouldn't describe it as a bug though - it is a setting that needs enabling. 

Has my post helped you? If so please click the Thumbs Up button! Smiley Wink

Message 5 of 21 (32,114 Views)
Rank 3: Occasional Poster
Posts: 54
Registered: ‎06-04-2008

Re: Smart Ultra 6 USB "bug"

[ Edited ]

Spent an hour trying to figure out why my Ultra 6 wouldn't connect to USB last night, then found this option.

I think the point DJNW was trying to make, is that normally on other android devices, this option is selected by default, you don't have to go in and specifically enable it. Certainly on my older Nexus One, Samsung S2/S3/S4 and now S5, I was able to just plug into USB and it would open as a portable USB drive I could just drag & drop to.

Message 6 of 21 (29,059 Views)
Rank 1: Guest
Posts: 2
Registered: ‎11-10-2015

Re: Smart Ultra 6 USB "bug"

I can't find where MTP can be enables on my phone - no link in connections page or in storage.

 

Any ideas?

 

Thanks

Message 7 of 21 (26,913 Views)
Rank 1: Guest
Posts: 2
Registered: ‎11-10-2015

Re: Smart Ultra 6 USB "bug"

AS usual just after I posted this I found where MTP was hidden and now connected to my PC.

 

 

Message 8 of 21 (26,910 Views)
Rank 1: Guest
Posts: 1
Registered: ‎30-12-2015

Re: Smart Ultra 6 USB "bug"

Hello,

please don't you know how to connect Smart Ultra6 to Windows based computer as Mass Storage USB device?

 

Thank you

Message 9 of 21 (22,406 Views)
Posts: 21,549
Topics: 72
Thanks: 144
Solutions: 179
Registered: ‎04-08-2008

Re: Smart Ultra 6 USB "bug"

@orhor

 

Have you tried everything listed above?

Message 10 of 21 (22,362 Views)
Rank 1: Guest
Posts: 2
Registered: ‎11-01-2016

Re: Smart Ultra 6 USB "bug"

Actually there is no USB Mass Storage option, just two other. Can you help with that?

Message 11 of 21 (21,668 Views)
Posts: 13,156
Thanks: 6,286
Solutions: 392
Registered: ‎27-07-2009

Re: Smart Ultra 6 USB "bug"

That option would normally come up on the PC when you first connect the device.  I always choose Mass Storage (treats the device as an external drive) as it offers the greatest flexibility - all actions are initiated from the PC end.   You get the choice because Windows detects a camera and needs to know whether you want to have it transfer new content automatically.

Message 12 of 21 (21,656 Views)
Rank 1: Guest
Posts: 2
Registered: ‎11-01-2016

Re: Smart Ultra 6 USB "bug"

The problem is that the only options i get is MPT or PTP conection, i choose MTP but its detected like a cellphone and not an external drive. I want to recover some files because i reseted the phone and forgot to backup but i need to set USB MASS STORAGE so i can do that

Message 13 of 21 (21,653 Views)
Posts: 21,549
Topics: 72
Thanks: 144
Solutions: 179
Registered: ‎04-08-2008

Re: Smart Ultra 6 USB "bug"

@didibididi

 

Have you tried this on another PC?

Message 14 of 21 (21,565 Views)
Rank 1: Guest
Posts: 1
Registered: ‎17-02-2016

Re: Smart Ultra 6 USB "bug"

[ Edited ]

Edit - Irrelevant answer. Got the problem wrong

Message 15 of 21 (19,631 Views)
Rank 1: Guest
Posts: 1
Registered: ‎14-11-2016

Re: Smart Ultra 6 USB "bug"

hello I would like to ask you something. just got the mobile are days that I have. I can not be in the mobile connection to the TV to see where I have a saved a video.
Message 16 of 21 (8,986 Views)
Posts: 1,933
Topics: 6
Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Smart Ultra 6 USB "bug"

@george79 Please can you confirm the issue you're experiencing, as we're unable to help without further clarification. 

Message 17 of 21 (8,760 Views)
Rank 1: Guest
Posts: 2
Registered: ‎19-03-2017

Re: Smart Ultra 6 USB "bug"

Hi, My Smart Ultra 6 has recently upgraded to the latest operating system provided by Vodafone, since when I find that my Windows 10 PC fails to recognise the phone either in MTP or PTP mode (selection made on the drop-down screen as there is no such option to be found in the Settings/Storage & USB tab. Am I missing a driver somewhere? Do I need to re-download and instal Android 6.0.1?

Help please!

 

Message 18 of 21 (542 Views)
Posts: 7,380
Topics: 158
Thanks: 130
Solutions: 185
Registered: ‎13-01-2010

Re: Smart Ultra 6 USB "bug"

@borderhoppa

 

That's odd. I'd recommend removing and the reinstalling the update.

Message 19 of 21 (446 Views)
Rank 1: Guest
Posts: 2
Registered: ‎19-03-2017

Re: Smart Ultra 6 USB "bug"

[ Edited ]

Thanks Sukhi, a techie in Colchester Vodafone store today recommended using 'Developer Options/select USB configuration' in order to set MTP/PTP as USB config, but that hasn't worked either.

The message I get in PC Device Manager is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" so I maybe need to find out how delete the current device configuration information and restart the instal process on the PC. 

In the meantime, can you give me a quick guide as to how to remove the Marshmallow update from my phone and then re-instal it? Thanks, Andy

 

Post script: Decided to attack the problem from the Windows angle and discovered the following Microsoft Answers thread:- > https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/solved-mtp-not-working-on-wind... <. For me, the important trick was to make sure that the Vodafone device was connected and showing in Device Manager with a yellow exclamation mark before you instal the generic MTP > .inf< file. Then it worked a treat and my Smart Ultra 6 is now re-connected via USB. Eureka! Self-help Rules!

Message 20 of 21 (416 Views)
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