28-06-2015 05:41 PM
If anyone else has had trouble connecting their device via USB - you might want to check the USB settings in Settings/Storage - when I checked mine, neither MTP nor PTP was selected.
Tick MTP and you should be good to go.
29-06-2015 09:44 AM
Exactly - this does happen on other Android devices to. You have to select MTP in order to access the device via your computer. If you don't - it doesn't work. I wouldn't describe it as a bug though - it is a setting that needs enabling.
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08-09-2015 04:11 PM - edited 08-09-2015 04:11 PM
Spent an hour trying to figure out why my Ultra 6 wouldn't connect to USB last night, then found this option.
I think the point DJNW was trying to make, is that normally on other android devices, this option is selected by default, you don't have to go in and specifically enable it. Certainly on my older Nexus One, Samsung S2/S3/S4 and now S5, I was able to just plug into USB and it would open as a portable USB drive I could just drag & drop to.
11-01-2016 03:16 PM
That option would normally come up on the PC when you first connect the device. I always choose Mass Storage (treats the device as an external drive) as it offers the greatest flexibility - all actions are initiated from the PC end. You get the choice because Windows detects a camera and needs to know whether you want to have it transfer new content automatically.
11-01-2016 03:23 PM
The problem is that the only options i get is MPT or PTP conection, i choose MTP but its detected like a cellphone and not an external drive. I want to recover some files because i reseted the phone and forgot to backup but i need to set USB MASS STORAGE so i can do that
19-03-2017 08:12 PM
Hi, My Smart Ultra 6 has recently upgraded to the latest operating system provided by Vodafone, since when I find that my Windows 10 PC fails to recognise the phone either in MTP or PTP mode (selection made on the drop-down screen as there is no such option to be found in the Settings/Storage & USB tab. Am I missing a driver somewhere? Do I need to re-download and instal Android 6.0.1?
20-03-2017 05:35 PM - edited 20-03-2017 07:13 PM
Thanks Sukhi, a techie in Colchester Vodafone store today recommended using 'Developer Options/select USB configuration' in order to set MTP/PTP as USB config, but that hasn't worked either.
The message I get in PC Device Manager is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" so I maybe need to find out how delete the current device configuration information and restart the instal process on the PC.
In the meantime, can you give me a quick guide as to how to remove the Marshmallow update from my phone and then re-instal it? Thanks, Andy
Post script: Decided to attack the problem from the Windows angle and discovered the following Microsoft Answers thread:- > https://answers.microsoft.com/en-us/windows/forum/
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