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Rank 1: Guest
Posts: 7
Registered: ‎04-11-2014

Vodafone Smart Ultra 6 signal drops out randomly

Hi, my wife has a Vodafone Smart Ultra 6 and the signal drops out at various times during the day. She can go from full signal to no signal in a split second for no apparent reason.  We have a sure signal at home and she still doesn't get any signal at various times.

Can anything be done to improve signal?

Would we be able to take this phone back to Vodafone and exchange it as its not fit for purpose?

Message 1 of 5 (4,178 Views)
Posts: 20,946
Registered: ‎14-08-2011

Re: Vodafone Smart Ultra 6 signal drops out randomly

Hi,

 

When she visits somewhere else does signsl stabilise or is it the same everywhere ?

 

Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help us and the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers.
*
Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...

 

Can you try her Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault.

 

Try another Sim in your phone.

 

If necessary any Vodafone Shop can replace the Sim Card via a Sim Swap. 

image.jpeg

 

Message 2 of 5 (4,174 Views)
Posts: 128
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Thanks: 224
Solutions: 2
Registered: ‎07-01-2017

Re: Vodafone Smart Ultra 6 signal drops out randomly

If it's an upgrade she has it may be worth checking with the Tech Team if her latest SIM has been updated/synced with the Sure Signal too, as this won't automatically pick up a new SIM card.

Message 3 of 5 (4,170 Views)
Rank 1: Guest
Posts: 7
Registered: ‎04-11-2014

Re: Vodafone Smart Ultra 6 signal drops out randomly

thanks, i'll try swapping sims and see what happens.

 

Message 4 of 5 (4,163 Views)
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Posts: 20,946
Registered: ‎14-08-2011

Re: Vodafone Smart Ultra 6 signal drops out randomly


revy wrote:

thanks, i'll try swapping sims and see what happens.

 


You're welcome. 

 

Best of luck. 

image.jpeg

 

Message 5 of 5 (4,158 Views)
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