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Posts: 6
Registered: ‎15-09-2015

Vodafone Smart Ultra 6 update to Marshmallow - app problems

Updated the o.s. on my Vodafone Smart Ultra 6 from Lollypop to Marshmallow this morning .
Several apps .including eBay and BBC weather dissapeared - l reinstalled them , but now they won't work - get message saying they have stopped .
They worked fine before the o.s. upgrade .
Anyone else getting this problem ?
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Registered: ‎21-10-2009

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Hi. First thing to try is a factory reset which will get rid of any bits of the old firmware, you can then set up your phone as if new. Remember to back up anything you want to keep first though.
Message 2 of 62 (4,522 Views)
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Registered: ‎15-09-2015

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Turned phone on this morning , uninstalled problem apps , then re- installed them - SUCCESS ! They now seem to work OK ....
Message 3 of 62 (4,363 Views)
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Registered: ‎14-08-2011

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems


blackshuck wrote:
Turned phone on this morning , uninstalled problem apps , then re- installed them - SUCCESS ! They now seem to work OK ....

Awesome news. 

 

Sometimes it can take a little while for the apps to adjust when a Firmware update occurs or they need an update as the developer has adjusted them to be compatible with the new Os. 

image.jpeg

 

Message 4 of 62 (4,353 Views)
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Posts: 3
Registered: ‎19-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Since updating to Marshmallow I've found that none of my desktop widgets will load. Usually get continuous circular arrows but nothing loads. I've tried uninstalling and reinstalling but no different. In particular, Month widget, weather widgets will not work.

Has anyone had similar problems or does anyone have any idea how to sort out this problem?

Thanks

davroa

Message 5 of 62 (3,527 Views)
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Registered: ‎21-10-2009

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Hi. Did you do a factory reset after the update? If you are having problems following an update it is recommended as it gets rid of any remnants of the old firmware.
Message 6 of 62 (3,521 Views)
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Registered: ‎14-08-2011

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Check in the PlayStore to see if any updates are pending too. 

image.jpeg

 

Message 7 of 62 (3,512 Views)
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Posts: 6
Registered: ‎15-09-2015

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Hi Davroa
As I mentioned above , after updating the OS to Marshmallow ,
I " lost " several apps ( including Ebay and BBC weather ) .
I reinstalled them , but they wouldn't run , just coming up with a message saying the app had stopped .
I reported all the problem apps , then turned my phone off .
When I turned it back on a short time later , I got a message as it was booting up saying " 6 apps have been optimised " .
I thought that maybe now they would work , but they were still the same .However , after turning the phone off overnight , when I turned it back on in the morning , they all worked OK .

Message 8 of 62 (3,510 Views)
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Registered: ‎19-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Thanks. I was hoping to avoid having to do a factory reset if at all possible.
Message 9 of 62 (3,467 Views)
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Registered: ‎20-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

I'm having a problem with the headphone socket since the update. Its OK with a 3 ring jack that is standard on a pair of earphones, but 2 ring ones that go from the phone to an external speaker or an aux in socket in a car, doesn't get recognised. I've tried various cables that work with others phones in the household, factory reset the phone, but the problem still exists. Other forums, including the Vodafone New Zealand community have highlighted the problem as well
Are Vodafone aware and are they working on a fix?
Thanks
Message 10 of 62 (3,388 Views)
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Registered: ‎14-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

@davroa 

 

Please try the suggestions from@63johnw and @BandOfBrothers

 

Let us know if this resolves the problem.

 

@ddavidu

 

If you're still experiencing issues with the headphone socket and would like to get it fixed, you can take your device into store for repair. Our Repairs team will be happy to look into this for you.

Message 11 of 62 (3,358 Views)
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Posts: 6
Registered: ‎20-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

The problem isn't the headphone socket, its the update that has caused a problem with jacks with only 2 rings. Many others with the Ultra Smart 6 are having this problem.
Message 12 of 62 (3,350 Views)
Rank 4: Established Poster
Posts: 70
Registered: ‎17-03-2012

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

[ Edited ]

Definately the problem is with the update not the phone. Before this I could connect my phone to my stereo with an aux cable. Now the phone does not recognise a cable has been attached but it is fine with headphones. Many other people are reporting this issue including on Vodafone NZ and IE. Fix please!!!! None of your factory reset/take it to a shop to be fixed rubbish thank you!!! 

Message 13 of 62 (3,341 Views)
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Registered: ‎14-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

@ddavidu

 

As the software issue is concerned with a Vodafone phone, our Repairs team will be happy to look into this for you.

 

@ajpd

 

If you don't wish to send your phone off for repair, please await any software updates which may fix this. 

Message 14 of 62 (3,327 Views)
Rank 4: Established Poster
Posts: 70
Registered: ‎17-03-2012

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Thank you. Obviously I don't want to be without my phone. I know Vodafone don't comment on update progress but can you confirm that it has been logged as an issue by your team and that you are aware it has been reported in a number of countries. Thank you
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Registered: ‎19-02-2017

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

All works OK after resetting to factory settings (which was easier than l expected!}
Thanks
Message 16 of 62 (3,180 Views)
Rank 4: Established Poster
Posts: 70
Registered: ‎17-03-2012

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Thanks. I would prefer to avoid this if possible as it should not be required, I have a load of stuff on SD card - files etc that apps need which would loose or loose the connection with and also its a pain to have to go into every app and set them up again how you want. Appreciate somewhat easier than it was as many device settings and games etc progress is to but thus can't be guaranteed. As this is a common issue I'm hoping a software update can be pushed to fix it.
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Registered: ‎21-10-2009

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Glad that worked @davroa. As said factory resetting often cures issues after firmware updates. If a factory reset works I doubt an update would be pushed out anytime soon if at all
Message 18 of 62 (3,103 Views)
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Registered: ‎05-07-2011

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems

Hi @ajpd 

 

Please follow a factory reset as advised by @63johnw and let us know how you get on. 

 

 

That's great @davroa - thanks for letting us know. 

 

Thanks, 

Message 19 of 62 (3,056 Views)
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Registered: ‎27-07-2009

Re: Vodafone Smart Ultra 6 update to Marshmallow - app problems


ddavidu wrote:
The problem isn't the headphone socket, its the update that has caused a problem with jacks with only 2 rings. Many others with the Ultra Smart 6 are having this problem.

I've seen reports of this happening with other makes too.  It looks as though it may be something to do with the Android core.   Possibly a security thing?

Message 20 of 62 (3,031 Views)
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