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Registered: ‎05-08-2015
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Vodafone smart Ultra 6 won't turn on

[ Edited ]

I have just updated my Smart Ultra 6 with today's OTA update and now it won't switch on. It is plugged into the charger. Screen completely black.  My wife's Ultra 6 also did the update and it is fine.

 

I have tried holding down the power button, no response.

 

As there is no way to pull the battery does anyone have any other suggestions?

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Rank 1: Guest
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Registered: ‎05-08-2015

Re: Vodafone smart Ultra 6 won't turn on

I am glad to say I have just looked at it again and it is now working. I have no idea why.

View solution in original position

Message 3 of 17 (93,147 Views)

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Posts: 20,948
Registered: ‎14-08-2011

Re: Vodafone smart Ultra 6 won't turn on

Hi

 

You could try the solutions in http://www.hard-reset.mobi/vodafone-smart-ultra-6-hard-reset/ but beware this procedure can delete any saved data in the phones memory. 

image.jpeg

 

Message 2 of 17 (55,703 Views)
Rank 1: Guest
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Registered: ‎05-08-2015

Re: Vodafone smart Ultra 6 won't turn on

I am glad to say I have just looked at it again and it is now working. I have no idea why.

Message 3 of 17 (93,148 Views)
Posts: 20,948
Registered: ‎14-08-2011

Re: Vodafone smart Ultra 6 won't turn on

Hi

 

one of those anomalies 😉

 

May have still been updating. 

 

Glad your up and running again. 

image.jpeg

 

Message 4 of 17 (55,692 Views)
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Registered: ‎27-07-2009

Re: Vodafone smart Ultra 6 won't turn on

Updates take a long time and the device has several periods of playing apparently dead during the process.  I've done it a few times and still find it scary.   Glad you're sorted, though.

Message 5 of 17 (55,595 Views)
Rank 6: Frequent Poster
Posts: 211
Registered: ‎13-07-2009

Re: Vodafone smart Ultra 6 won't turn on

[ Edited ]

I would like to point out that I had a problem with the mobile phone too. I had to press the on/off button for more than 30 seconds before the phone rebooted. The phone was "frozen" and the screen was white in colour when I press and hold on to the on/off button. FIngers crossed as it only happened once so far.

 

My advice is to remain calm and do not panic if your Smart Ultra 6 does not respond. 

Message 6 of 17 (54,250 Views)
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Registered: ‎27-07-2009

Re: Vodafone smart Ultra 6 won't turn on

I've occasionally had to force a restart on devices and long-pressing the power button is the way to do it.  It's a bit like forcing a shutdown on a pc.

Message 7 of 17 (54,209 Views)
Rank 1: Guest
Posts: 3
Registered: ‎18-09-2015

Re: Vodafone smart Ultra 6 won't turn on

Your so right dont panic thanks for the tip
Joe
Message 8 of 17 (53,008 Views)
Posts: 13,156
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Registered: ‎27-07-2009

Re: Vodafone smart Ultra 6 won't turn on

I've had a few update panics, including an HTC One that sat on the splash screen for so long I started trying to reset it!  It's a scary process as the device will do a good impression of playing dead at several of the stages.

 

When I do updates I always:

Clear recent apps

Do a restart

(the idea being to free up as much of the device's resources as pssible)

Plug it in

(updating takes quie a long time and the last thing you want it a flat battery mid-way)

Message 9 of 17 (52,923 Views)
Rank 1: Guest
Posts: 1
Registered: ‎04-08-2016

Re: Vodafone smart Ultra 6 won't turn on

My problem is that the phone has been randomly rebooting for about 3 weeks and is now stuck at 11:03 96% battery and charging even though it is not connected.

 

I can't turn the phone off or do anything with it, I am working in Belgium and not back in the UK for another 2 weeks, help needed urgently no phone not a happy person and short of throwing the phone at a wall I am at a loss as to what to do.

Message 10 of 17 (27,720 Views)
Rank 2: First Poster
Posts: 28
Registered: ‎16-06-2011

Re: Vodafone smart Ultra 6 won't turn on

Hi, My wife phone had this problem it was the facebook app causing all the issues i had to reboot the phone by holding volume up and power button at the same time for 30 seconds and then pressing the power button to select reboot when the boot menu came up then i uninstalled the facebook app as soon it it restarted and its been fine since then.

Message 11 of 17 (23,982 Views)
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Registered: ‎30-03-2016

Re: Vodafone smart Ultra 6 won't turn on

My phones problem seems to be Facebook as well. I tried to uninstall it but it comes up with a message that it's can't uninstall it. I bought a 32 g memory card and tried to shift Some of my stuff not the card eg photos but for some reason I can't even do that. I'm not happy in general wth my Vodfone 6 ultra. I wish. Could take some of the Vodafone apps off that I don't use but it won't allow. I suppose we paid cheap  so we get cheap.

Message 12 of 17 (23,950 Views)
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Registered: ‎10-05-2016

Re: Vodafone smart Ultra 6 won't turn on

Hello @harlequinsmad

 

This sounds odd, I understand your frustration.

If you are still experiencing problems with your device please call our team on +44 7836 191 191 while abroad, or use our Live Chat service through this link

 

Louise

Message 13 of 17 (23,427 Views)
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Registered: ‎10-05-2016

Re: Vodafone smart Ultra 6 won't turn on

Hello @rob576 and @Liz0

 

Please see our announcements page for further information on this issue: Facebook and Messenger app announcement

 

Louise

Message 14 of 17 (23,425 Views)
Rank 2: First Poster
Posts: 26
Registered: ‎19-01-2016

Re: Vodafone smart Ultra 6 won't turn on

I just found this.

 

I've recently tried installing the FB app, and each time the Play Sore gives me an Error -505.  

 

Messenger installs fine.

 

The link http://forum.vodafone.co.uk/t5/Vodafone-Announcements/Facebook-and-Facebook-Messenger-app/td-p/25076... above doesn't work any more.  Is there more information on this problem?

Message 15 of 17 (15,752 Views)
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Registered: ‎10-05-2016

Re: Vodafone smart Ultra 6 won't turn on

Hello @jefmcg

 

The original issue has now been resolved. 

 

Please uninstall the app and ensure your device is running the latest software updates and then install the app from the Playstore. 

 

Louise

Message 16 of 17 (15,621 Views)
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Rank 1: Guest
Posts: 1
Registered: ‎19-12-2016

Re: Vodafone smart Ultra 6 won't turn on

Happened to my phone couldn't turn it off so I held down the power button must have been 45 seconds or more before it turned off seems to happen when it updates
Message 17 of 17 (10,913 Views)
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