Your device had a problem connecting to the server on Blackberry Bold

[kathrynjcrocker]

Hello

I recently lost my phone Galaxy Samsung 4 and am using my old Blackberry Bold in the meantime until I receive a new phone via upgrade. I went to Vodafone to receive a new SIM card with my current phone number, and that works fine (receiving / making calls and texts). However when I try to set up my email account under the Setup --> Email Settings, I am getting the following error:

"Your device had a problem connecting to the server."

Perhaps my Blackberry access was switched off when I switched to Samsung and now needs to be switched back on so I can send / receive emails? Any help is appreciated.

Thanks

Kathryn

[Retired-Matt_B]

Hi @kathrynjcrocker,

That's most likely the case Kathryn.

So that we can look into this further please have a chat with our Live help team.

Thanks,

Matt B