19-02-2010 02:47 PM
I was told in December I could upgrade in January. So I called in January and was told February. In February I logged on to the online upgrade tool and it said great news, I could upgrade. So looking around at handsets, and logged back in and it said "youll have to wait a little longer" log into account for upgrade date! So I logged in to my account and it said eligable for upgrade 19th February. Fast forward to today and I log in and it says im not eligible. So I phone up vodafone and they say Its now 11th March!!!
Does anybody know why they keep changing the date?? Im frustrated with this and am considering leaving Vodaphone when my contract is up.
19-02-2010 09:21 PM
I'm really sorry that your dates keep changing. I can offer no explaination of this I'm afraid.
What I CAN do is ask you to contact us by sending an email direct to the eForum Team and we'll call you just as soon as we can to sort this out.
Check out the following topic for details on how to get in touch.
Upgrading Your Phone Or Joining Vodafone
23-02-2010 10:19 PM
Thanks again for your help.