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Rank 1: Guest
stepher
Posts: 1
Registered: ‎05-01-2010

Sim Card Registration Failed

Hi

I bought a nokia N97 Mini on contract today from one of your stores. I keep getting the Sim card registration failed message and was wondering is this due to me transfering my number from t mobile or a fault with my new sim? please help
Message 1 of 19 (18,830 Views)
Moderator (Retired)
Adam_V
Posts: 1,232
Registered: ‎08-06-2009

Sim Card Registration Failed

Hi RichStephenson,

Welcome to the eForum and to Vodafone! :) If you're porting in from T-Mobile you're absolutely right the chances are your number hasn't come across just yet and the SIM card isn't yet valid. Do you have a date when you're expecting your number to transfer over? If it's still a day or so away I wouldn't panic the porting process should go ahead on the agreed date and normally completes by 4pm on that day.

Let me know how you get on and feel free to drop me a post if you think the port has been delayed. We're more than happy to take a look at your number for you and check the registration details with your new SIM card.

Thanks,

Adam
eForum Team.
Want to give me some feedback? Yes
Message 2 of 19 (18,830 Views)
Rank 1: Guest
itsham
Posts: 1
Registered: ‎21-10-2010

Sim Card Registration Failed

i just got my sim pay as you go put it says sim card registration failed wht can i do
Message 3 of 19 (18,830 Views)
Rank 50: Master IV
AnnS
Posts: 12,249
Registered: ‎25-03-2008

Sim Card Registration Failed


i just got my sim pay as you go put it says sim card registration failed wht can i do



That means the SIM is not activated on the network and you simply need to make a quick chargeable call to access the network.

There should be a small amount of preloaded credit sufficient for you to activate the SIM.

As soon as your SIM is activated, you will be able to top up and receive calls and texts.

Ann

Message 4 of 19 (18,830 Views)
Tech Team
Sukhi
Posts: 6,531
Registered: ‎13-01-2010

Sim Card Registration Failed

Hi money man

Welcome to the eForum! It's nice to have you with us :)

I can see that AnnS has helped you out here (Thanks :)) and is spot on, you need to make a chargeable activity to activate the PAYG SIM card :)

Once you're up an running why not register for a My Account? Once set up, you'll be able to do heap loads like top-up and add additional packs to your account, just to name a few :).

Sukhi
eForum Team
Message 5 of 19 (18,830 Views)
Rank 1: Guest
Gary_Brett
Posts: 1
Registered: ‎26-02-2010

Re: Sim Card Registration Failed

i have this problem with my phone although its not new and has been working until now, can anyone help?

Message 6 of 19 (17,293 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Sim Card Registration Failed

Hi Gary_Brett,

 

I'm really sorry to read that you're having problems with your SIM card.

 

Tell me, have you tried the SIM in an alternative handset? If not, can you give this a go for me? If you get the same error message in an alternate handset then may well indicate there being a problem with the SIM card. If this is the case, then you can get a replacement from your local store.

 

Also, can you try another SIM in the handset? If you get the same error message then there might be a problem with the handset and your next option could well be a repair. Details of which can be found on reply #3 in our Frequently Asked Questions thread.

 

Do let me know how you get on.

 

Cheers,

 

LeeH

eForum Team

Message 7 of 19 (17,241 Views)
Rank 1: Guest
pavan160370
Posts: 2
Registered: ‎21-03-2011

Re: Sim Card Registration Failed

[ Edited ]

Hi,

 

My mobile says "Sim Card Registration failed", recently I applied for Mobile Number Portability to migrate from Vodafone to Reliance, however, they(Vodafone) called to me and offered some some special tarrifs, I said OK and opted to withdraw Mobile Number Portability.

 

The next day they again called, and I have requested a small change in the speical tarrifs they offered to me. Regarding to that...they again said OK to it and advised me to wait for 48 hours for the process to be implemented, 4 days have passed, still not amended . I called them today(March 21, 2011) and complained to the service...

 

Customer Service Service representative to whom I spoke today (March 21, 2011) was very rude, he scolded me on phone, due to which the problem was not completly resolved at my end.

 

A point to be noted from our conversation is that... at one situation he said " you have not provided complete information to me due to which 5 minutes has gone wasted which resulted in increase of the customers queue". my driver was with me and after we finishing our conversation on call he pointed it out and said " Sir! if 5 min have gone wasted just beacuse he felt that you have not provided the complete information...does that mean Vodafone is troublesome not only for you!! it's for may--so the increase in customers queue in munutes? !! " I was unable to answer his question at that moment, my mouth went mum...

 

now what I feel is the person to whom I spoke today has taken taken revenge on me and cancelled my number.

 

I dont know what's happening with me, can anyone help me please...

 

Pavan

 

 

Message 8 of 19 (16,513 Views)
Tech Team
Wayne
Posts: 18,248
Registered: ‎04-08-2008

Re: Sim Card Registration Failed

Hi Pavan

 

Thanks for your post here. I'm sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

 

However, this forum is for Vodafone UK customers and as such we will be unable to help you with this. You'll need to contact your own Indian network who will be able to help you get this sorted.

 

Thanks

 

Wayne

 

eForum Team

Message 9 of 19 (16,486 Views)
Rank 1: Guest
jay-94
Posts: 1
Registered: ‎20-11-2013

Re: Sim Card Registration Failed

i have had my sim card for 4 years and now it says sim registration faild and i can call or receve

Message 10 of 19 (8,126 Views)
Rank 40: Professor IV
hrym
Posts: 6,533
Registered: ‎27-07-2009

Re: Sim Card Registration Failed

That could be a faulty SIM.  Your best bet would be to drop into a Vodafone shop and get a replacement.

Message 11 of 19 (7,741 Views)
Rank 1: Guest
OrlaDeane
Posts: 2
Registered: ‎12-10-2014

Sim Card Registration Failed

I have a Nokia 100 that I use as my English phone as I'm an Irish student studying in Wales, the phone was fine but now it's saying Sim Card Registration Failed, I use this phone to receive calls about job offers and am extremely worried that I'm missing something. Anyway you can fix this?

Message 13 of 19 (658 Views)
Rank 40: Professor IV
hrym
Posts: 6,533
Registered: ‎27-07-2009

Re: Sim Card Registration Failed

Your best bet is probably to drop into a Vodafone shop and see if they can help.   They don't offer a repair servcie as such, but they'd be able to try a new SIM for you and see if that helps (ask them to activate it as well).

 

Failing that, Carphone Warehouse have a Geek Squad (not sure if it's is all their shops) who may also be prepreed to have a look for you.

Message 14 of 19 (654 Views)
Rank 50: Master IV
AnnS
Posts: 12,249
Registered: ‎25-03-2008

Re: Sim Card Registration Failed

Hello OrlaDeane

 

Presumable this is a PAYG SIM.

 

You may have used the phone to receive calls about job offers, but have you made a chargeable activity during the last 270 days?  It is an Ofcom ruling that all PAYG SIMs have to be in use and this means outgoing.

 

Please see the thread below.

 

PAYG Disconnection Times

 

Try an alternative SIM in the phone and see if it makes a difference.  You could also try topping up a small amount and making a chargeable call.  

Ann

Message 15 of 19 (646 Views)
Rank 1: Guest
OrlaDeane
Posts: 2
Registered: ‎12-10-2014

Sim no longer registered

My phone now tells me my sim is not registered, I'm expecting a call about a job within the next few days and this is just highly inconvenient. Anything that can be done?

Message 12 of 19 (666 Views)
Rank 40: Professor IV
hrym
Posts: 6,533
Registered: ‎27-07-2009

Re: Sim no longer registered

AnnS asked a very cogent question.  If you're in that situation, that could well be the explanation.   I've had that happen myself and it was possible to get the number re-activated by calling 191.  I lost the credit that was one the account, though and had to top up again.

Message 16 of 19 (641 Views)
Rank 3: Occasional Poster
sparky17
Posts: 41
Registered: ‎24-03-2010

Re: Sim no longer registered

"It is an Ofcom ruling that all PAYG SIMs have to be in use and this means outgoing" That's an interesting statement, presumably it doesn't apply to Tesco then! Theirs PAYG sims don't expire even with no out going calls.
Message 17 of 19 (621 Views)
Rank 50: Master IV
AnnS
Posts: 12,249
Registered: ‎25-03-2008

Re: Sim no longer registered

[ Edited ]

sparky17 wrote:
"It is an Ofcom ruling that all PAYG SIMs have to be in use and this means outgoing" That's an interesting statement, presumably it doesn't apply to Tesco then! Theirs PAYG sims don't expire even with no out going calls.

Really.  You think that you are correct?  As I said it is an Ofcom ruling that all PAYG numbers have to be in use.

 

Ofcom - Pay as you go mobile - use it or lose it

 

The following is taken from the Tesco Mobile PAYG Terms and Conditions

 

5.4 If you do not use your Mobile Phone for six months we will disconnect you and you will lose your Credits and Mobile Phone number. If your Mobile Phone is disconnected and you would like to reconnect it, you must call Customer Care. If we agree to reconnect you, you must pay a reconnection fee. Details of the current reconnection fee are available by calling Customer Care.

 

If you check the other providers PAYG Terms and Conditions, you will find the same clause.

 

 

Ann

Message 18 of 19 (617 Views)
Administrator
Michelle
Posts: 100
Registered: ‎13-10-2011

Re: Sim no longer registered

Hi OrlaDeane,

 

Are you still having this issue?

If so, have you tried another SIM in the phone? Have you also made a chargeable call/activity recently?

 

If you’d like us to still look in to this for you, please contact us here and we’ll be in touch.

 

Thanks

Michelle

Message 19 of 19 (592 Views)