It seemed straightforward in the Vodafone shop yesterday - a new micro sim to replace my old one for a new smart phone. The staff member who helped me said that it should take a couple of hours to activate "but in a very few cases and hardly ever, it may take up to 24 hours". So far it has taken 36 hours and still no activation. When I eventually jumped through all the hoops to talk to 191 and waited an hour and half for them to call me, the person I spoke to said that my request was in the system but that there had been a system breakdown the previous night - "so it should be done in two or three more hours". That was five hours ago. No progress. And I have since had a quick decko at all the forum posts that suggest this isn't at all unusual. Confidence is ebbing away now. Surely it should be easier than this???!!
Update at 08:38 08/01/15. Still no progress. And now I am confused. Branch said switch old phone off and new phone on, Customer Services (and I clarified this three times to the lady's chagrin) said keep old phone on and only switch new phone on when signal goes from old, website says both phones should be switched on and forums say both should be switched off. Can anyone please tell me which way it should be???
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Jenny
