31-01-2012 02:14 PM
This 360 service has been a disaster for me
I own a Samsung H1 phone which has been made useless due to the features of 360 being integrated to the working of phone
so i pay line rental for unlimited internet but cant access it due to 360 being closed
Vodafone customer service tells me that Samsung has stoppped that service and that vodafone have got no say oin that and I as a customer cant cancel my contract but still pay for somethin which they dont provide
They also had the audacity to say i should upgrade my contract if i were to get a new handset and therefore would be able to able to use internet, after the service i got over last 24 months i dont think i can risk another contract with them
I made a complaint to the Vodafone team and they suggested that I should go to a store and exchange that handset with an Iphone and that the store would know to upgrade the handset once they get my details of the system.
Upon reaching the store the store personnel ask me for a code which they will need to use to put the handset through as a replacement.
At this stage i call customer services to ask for this code and they havent got a clue, the store manager tries to explain how this was done to the call centre, the person on the other side didnt know what he meant by this code
Ultimately the store manager of the Vodafone store made a complaint on my behalf
Absolutely pathetic service from Vodafone, I hope no one should believe what they say in their advertisements and even contracts as they dont honour them
01-02-2012 12:28 AM
I haven't answered yet because I haven't had a single message back from Vodafone regarding the 360 service.
1 x H1 that I passed on to my wife to use on the Vodafone network on PAYG that has now been made obsolete. I bought this phone to use on the 360 network and now it's gone the phone is more or less useless.
And now I have a Galaxy S that likes to turn itself off randomly.
Poor 3G service where I live.
Why should I bother myself to fill in some questionnaire? Why should I bother with Vodafone anyway. I've been a customer for 15 years so obviously I'm a stupid mug who can be fobbed off. Well next cycle I'm off.
02-02-2012 03:29 AM
Hi chintaalfa and welcome to the eForum
I’m sorry to hear about the problems you are having with this. I have sent you a private message with information on how to contact us. We’ll then pass your details on to the relevant team who can help you.
Thanks for your post here. I appreciate how frustrating it must be to be struggling for 3G signal.
Can you please read the thread below then, if prompted, start your own thread so that we can investigate this issue separately.
Also, can you give us some more information as to what is happening with your handset and its problem with switching off?
02-02-2012 03:48 PM
Good to know you have sent me a message
Bad thing is i dont know how to access it
Your customer services have a great way of cutting calls when they dont want to speak to the customer
This is really not on
02-02-2012 09:47 PM
I have a slight problem
I have a vodafone 360 on pay as you go and wanted to exchange it at the vodafone shop for a galaxy y. I unfortunately deleted my voucher and all my data (messages and calls) on my phone before going into the shop. Because of this, when i went into the shop , he scanned the barcode at the back of my phone. The result was that it said that I hadn't used my phone for the past 3 months and therefore i couldn't exchange it. This is definitely incorrect
Is there anything that I could do?
04-02-2012 05:51 AM
Hi mraviation10 and welcome to the eForum
Thanks for your post here. We can see from your account if you have used the phone or not (the guy in the shop should have known this). I’ll send you a private message that explains how to get into contact with us and we’ll have a look at this for you.
You can find your PM inbox here
04-02-2012 01:33 PM - edited 04-02-2012 01:36 PM
HI, thanks for the reply
Yes, would it be possible if you could have a look into my problem exchanging the phone. It would be much appreciated
(I seem to be unable to sent a private message to the administrator)
06-02-2012 04:37 PM
My Galaxy S issue is separate as is the poor 3G coverage so maybe I shouldn't have mentioned them in this thread anyway - I'd just had a few days of madness.
All I've been waiting for (rather patiently I think) is for someone to advise me on whether or not my wife is entitled to a replacement for the H1 she has and if it's possible to have the voucher SMS resent.
06-02-2012 05:11 PM
mraviation10 - Can you follow the instructions on how to email us in the private message Wayne sent you? One of the team will be in touch as soon as possible.
sossujrurl - I've sent you a private message so that we can look into this further for you. Please email us and we'll be in touch.
You can find your PM inbox here.
18-02-2012 11:18 AM
The PAYG M1's are supposed to be exchanged in store and will explain why 191 have advised you there's nothing they can do. The SHOULD have advised you to pop into your local store as we have prepared stock across the country for this type of query.
08-03-2012 06:15 PM
14-03-2012 06:16 PM
Many thanks for your post.
Please accept my apologies in advance but we were never alerted to your first post about this issue.
Only the original owner of the H1 can change the handset mid-agreement. It is going to be difficult for you to be able to use the features of the H1 since the 360 service has closed. We'll also be unable to provide you with a replacement handset since your daughter has already upgraded.
14-03-2012 08:06 PM
unfortunatley its bye bye vodafone then. it seems theres one rule for one and another for others as after reading through this forum other people have received a phone in much the same way as i have and have received replacement handsets. you cancelled the service not me, you have made the phone unuseable not me. shoddy service to say the least.
16-03-2012 09:51 PM
19-03-2012 11:03 AM
As has been mentioned previously on this thread, the Vodafone 360 service has now been closed, which will explain the issues you're now having with certain services. This was communicated out in November to allow for alternate arrangements to be made for any affected customers.
So that we can sort this for you, I'm popping you a PM - just follow the directions inside.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
23-05-2012 10:26 AM - edited 23-05-2012 10:44 AM
*** I have moved this post***
Great I find this now. I have been complaining to vodafone since I got the first email about the closure of the 360 service before the beginning of the year. All that Vodafone have done is fobbed me off!
I have been a loyal pay as you go and contract customer since 1998.
In their terms and conditions it states "11b. we change this agreement to your significant disadvantage including changing or withdrawing services" that I have a right to cancel my contract. But vodafone expect me to pay an early termination fee of over £180 for the privelage! It also states the following:
- you must still pay all the line-rental charges until the end of the minimum period. This applies when this agreement comes to an end in clause 11, except in the following situations:
- if we ended this agreement under clause 11a; or
- if you ended this agreement under clause 11b; or
- if we ended this agreement because we were permanently unable to provide the services to you
Now I am pretty sure my complaint comes under 11b for changing or withdrawing services that significantly disadvantage me.
Now I have just been on the phone today to a condecending customer services representative that says that I CAN use my GPS and all the other features on my 360 H1, all that needs to be changed is some settings when I know this is NOT true!
Vodafone today suggested that I PAY for another phone! or pay the early termination fee! I'm sorry but I took this contract out in good faith and was not made aware that my phone would be made useless when the 360 service would shut down, or even that it was shutting down in the first place!
All I get is generic replies through emails and not very helpful staff when I call 191
This is how you treat loyal customers is it?
23-05-2012 12:21 PM
It is more than likely that Vodafone will not find any obligation to help.. I can see me moving companies and cancelling my direct debit. I already have my PAC code!