19-12-2011 10:27 AM - edited 19-12-2011 10:38 AM
Thank you for your post and it is great to see you again.
I am sorry you feel this way, however I am very suprised that these charges have happened for 3 years running and one even in the future, so in order for me to take a look at these I will need access to your account, please complete and reply to the email I have sent to the address you registered on here.
Once we have your reply we can take a look at this and explain what we have available to prevent this happening again or to explain the reason for the charges.
I am also able to get one of our excellent sales team to go through the very best options we have to offer and I am sure you will be tempted to stay, otherwise I will pass your details on to our specialist 360 team.
Hope to hear from you soon.
Gingerwomble, unfortunately I am unable to advise you when a store will have a particular product in stock, I can provide a rough estimate and this is in no way guarenteed, which store do you visit?
Inspiral, are you aware that you have only quoted Lee? If you have a query or comment please try posting this again.
sossujrurl, I have sent an email to the address you registered with on here, please complete and reply to this and I will get the specialist team to contact you again.
19-12-2011 01:42 PM
I have sent my details again by email with a request that someone contact me. Didnt mean to put 2012 in my post (got a bit carried away) but I'm sure it will happen again then! The problem is: whenever I send a txt from abroad, it gets sent multiple times and I get charged for each one. I was told by vodafone that this was beacuse my txts must have exceeded the max number of characters and therefore went as several txts. This is not true. I have still got the txts saved on my phone and none of them exceed the max number of characters. Some were very short, such as, 'see you later' 'ok, thats fine' etc Also, when my partner, and friends sent me txts from the UK, the same txt was coming through every 10 seconds and when it got to 100 times. Very annoying at 3am. I had to turn my phone off for 3 weeks and buy a Spanish sim. Vodafone have been aware of the problem since 2009 but cant offer any help. I was offered refunds for the extra charges but they have never been applied to my account. So I have been waiting 2 yrs! During my last call to Vodafone, I was told this problem could only be sorted out in store(?) so I went into a store and they told me I had to sort it out over the phone! Frustrating! Someone thought I might need a new sim card because mine was several years old but the same thing happened again during my next trip abroad.
With regards, to the 360 closure, the girl I spoke to had never heard of 360. She put me through to the buy back team! Another person said they couldnt answer my query but will get someone to call me back in February!
Are people on contract being offered a voucher for a new phone? If so, when will this be?
19-12-2011 03:32 PM
i have an H1 phone that i got on my contract before the contract im on now so it is a previous contract phone but it is still in use. No message has been recieved about swapping the phone/voucher code. what do i do?
19-12-2011 04:50 PM
In an attempt to sort out getting my phone replaced, I rang vodafone today and after 1 hr 10 mins on the phone and 4 departments later no one could help me. I have spoken to almost every team in what sounds like every part of the world but no one can help. Two empoyees hadnt heard of vodafone 360 and two did but said they couldnt help as they didnt know anything about 360 issues. One person know there was a dedicated team for 360 issues but said they didnt know how to contact them and didnt know how to pass a customer onto them. The upgarde team said that there were no deals for H1 customers only those available on the web site.
No one knew anything about a voucher code for a replacement phone.
In frustration, I rang back and chose the option 'if you want to leave vodafone' A lady answered the phone and said she was in billing and couldnt help. What is the point of selecting an option if you get put through to any department!
If I dont get a voucher in the next week, I will cancel my direct debit as vodafone are in braech of contract and what other option do I have? Four hours spent on the phone to vodafone and no further down the line.
20-12-2011 07:10 AM
hi i have only just learned of this forum and just read about the closure of vodafone 360. i am a pay as you go customer so cant upgrade. what are my options? i would also ike to know why are you just e mailing people and not posting any info in this thread
20-12-2011 02:22 PM
A rough estimate will be fine as they were unable to even give me that in store. I use the Derby store, which is in the Westfield Centre. I just don't want a complately wasted journey again.
21-12-2011 01:43 PM
Thank you for your post and a very warm welcome to the eForum.
I have also sent the email to your address that you registered on here with so we can forward your details to our support team and get this resolved for you.
stuartg thank you for your post also, the reason there is no additional information on the thread is because the 360 closing has been notified to customers affected on different occasions, the reason we obtain your details is so we can forward them to the support team that will arrange for your voucher to be sent to your device providing you are eligible.
I have sent an email to the address you registered with on here, once I have received your reply I will be able to iforward these on.
Gingerwomble thank you, I understand wasted trips are best avoided especially this time of year when last bits of christmas shopping are being done. I have checked and can see that the device is currently in stock for our Pay Monthly customers here and that the Pay As You Go variiant has also come in, and although I cannot see the stores stock status I have emailed the store to ensure they order some in and would leave it 7-10 days.
21-12-2011 11:35 PM
I have recently come to own a samsung h1 on 360 and found out that the 360 services will be closed as of 31st dec 2011 which is sad news as this is the only way to access shop, map and other functions.
My dad was the one on a contract with yourselves then cancelled as he doesn't require the use of a phone anymore and gave me this phone as I managed to drop and damage my last phone in a cup of tea.
I also noted on one site back in July 2010 that "Vodafone’s core strategy remains to offer the best range of smartphones in all markets in which we compete. We have decided to accelerate our Vodafone 360 services strategy, making 360 services available on as many devices as we can as soon as we can. From now we will be focusing all efforts on expanding the range of handsets and platforms that support Vodafone 360 and in developing and enhancing the suite of Vodafone 360 services". What a turn around and its only a year and a half on since that news.
What I would like to know is will Vodafone be bringing out a new upgrade for this phone to bypass the requirement for 360, or are they just dumping this phone to the ground without consideration for those that don't have the money to go out and get a new phone that has the functionality of the H1. Any help and advice will be much appreciated.
23-12-2011 09:00 AM
With the Vodafone 360 closing there is no alternative handset that is being developed as the H1 handset was built purely around these services.
There are many phones on the market that now surpass the H1 and you can see these from our Mobile Phone section.
02-01-2012 03:52 PM
i have been in most stores and they are very unhelpful i wish that the customer service would also know a bit more information as they cleary havent a clue whats going on and i am very close to cancelling all of my 3 contracts with this company very poor
03-01-2012 01:26 PM - edited 03-01-2012 01:34 PM
Thank you for your post and it is great to see you here.
This service is now closed and in order for you to create email addresses to use on your device you will need to create POP3 accounts and use a new open Internet Service Providers SMTP settings, this way you can still send and recieve emails under the same address.
Additional information regarding this can be found here.
I am sorry you feel this way and that you have had a poor experience, I have sent an email to the address you registered with on here, once I have received your reply I will be able to investigate further and arrange for the voucher to be sent through our support teams.
Hope to hear from you soon.
28-01-2012 09:03 AM
I've just discovered you have stopped the 360 service.
I've never received any notification about this and being currently abroad in europe I rely on this service to send emails from my laptop.
How do I now send emails?
What are the new settings I need?
I would have thought some sort of notification would have been received.
So please provide details of how to setup email to be able to send emails.
Not a very happy company director.
30-01-2012 06:06 PM
Thank you for your post and I am sorry to learn this has caused you frustration.
We notified all customers during November that this service was closing and I am sorry if this was not communicated to you properly.
We are not currently offering an alternative service however you can continue to use independant email providers and we have provided support on our Frequently Asked Questions thread.