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21-11-2013 08:32 PM
29-11-2013 05:20 PM
There's isn't a direct email address any more, so I assume you've filled in an online query form and had a reply (you can reply back to those and initiate a conversation).
You could try re-emailing the address that's responding to you, but there will also be one of the forum mods along in due course and they'll be able to get your personal details and may be able to look into this for you.