Why am still waiting for a reply to my complaint made 16/6? Was promised twice a response in 10 days

[LynneRider]

Complaint

[Retired-Matt_B]

Hi LynneRider,

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

Thanks, 

Matt B