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Rank 1: Guest
Posts: 5
Registered: ‎14-02-2017

Proof of usage imei and my number

Hello I need help I lost my phone few days ago and I claim halifax insurance they ask me proof usage because I bought the phone ftom priva te
I ask vodafone and they c send just bill showing my usage withouth imei number
But my insurance told me your provider they can send you proof usage with imei number matching with ur number
Please any one can help am frustrated with no help from.vodafone I call 20 times may be more no issue solved
Message 1 of 10 (3,732 Views)
Rank 50: Grand Master
Posts: 17,304
Registered: ‎25-03-2008

Re: Proof of usage imei and my number

Hi @Nasser

 

Please see the form for completion below.

 

How do I get a proof of purchase, usage or barring?

Message 2 of 10 (3,731 Views)
Rank 1: Guest
Posts: 5
Registered: ‎14-02-2017

Re: Proof of usage imei and my number

Already fi the form 2 days a go I did nt get any email from them
Message 3 of 10 (3,725 Views)
Posts: 20,932
Registered: ‎14-08-2011

Re: Proof of usage imei and my number

Have you checked any spam email folder.  

 

"After sending your form, you’ll get an email from us confirming we’ve received it. We’ll reply with all the information you need within five working days, we can also send it directly to your insurer."

image.jpeg

 

Message 4 of 10 (3,722 Views)
Rank 1: Guest
Posts: 5
Registered: ‎14-02-2017

Re: Proof of usage imei and my number

I have check spam nothing
Message 5 of 10 (3,716 Views)
Posts: 20,932
Registered: ‎14-08-2011

Re: Proof of usage imei and my number


Nasser wrote:
I have check spam nothing

 

Ok as it can take 5 working days for Vodafone to respond it can take up to Friday. 

image.jpeg

 

Message 6 of 10 (3,711 Views)
Rank 1: Guest
Posts: 5
Registered: ‎14-02-2017

Re: Proof of usage imei and my number

Thanks Am gone wait
Message 7 of 10 (3,707 Views)
Posts: 20,932
Registered: ‎14-08-2011

Re: Proof of usage imei and my number

Please do. 

 

If if they don't for any reason then please update your thread here and the Vodafone Team maybe able to help. 

 

Lee.

image.jpeg

 

Message 8 of 10 (3,699 Views)
Rank 1: Guest
Posts: 5
Registered: ‎14-02-2017

Re: Proof of usage imei and my number

Thanks
Message 9 of 10 (3,696 Views)
Posts: 142
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Thanks: 32
Solutions: 1
Registered: ‎14-02-2017

Re: Proof of usage imei and my number

@Nasser

 

As stated by @AnnS you'll receive an automated response from us after filling in the Proof of Purchase form.

 

If you've not received this and it's not in your spam or junk folders, we suggest filling in the form again. This will ensure all the information you've provided is correct. 

 

Once complete, you'll receive an automated email response containing a reference number (#123456). A member of the team will then be in touch within five working days.

Message 10 of 10 (3,399 Views)
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