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Rank 1: Guest
Posts: 1
Registered: ‎07-03-2017
Accepted Solution

Reactivating expired mobile number

Hi,

 

Mid last year I ended a Pay Monthly contract with Vodafone and requested that the mobile number be transferred to a PAYG. I've spent the last 6 months in the US, where I wasn't able to connect the sim card to any network, in order to keep the number live (I understand that chargeable activities are required every 90 days or so to do this).

 

Now that I'm returning to the UK I'd like to see if the previous number can be  reallocated/reactivated for me to use. Can anyone tell how/if this can be done please?

 

Thanks,

 

JGunstone

Message 1 of 4 (1,980 Views)

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Solutions: 1
Registered: ‎06-03-2017

Re: Reactivating expired mobile number

[ Edited ]

@JGunstone

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 

View solution in original position

Message 4 of 4 (2,918 Views)

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Posts: 20,931
Registered: ‎14-08-2011

Re: Reactivating expired mobile number

Hi,

 

On Payg activity needs to occur at least every 180 days to keep it active. 

 

Once a payg account is suspended the number is quarantined and re used. 

 

Have you tried ringing the number. 

 

Having the number re allocated to you is slim.

image.jpeg

 

Message 2 of 4 (1,978 Views)
Rank 50: Grand Master
Posts: 17,304
Registered: ‎25-03-2008

Re: Reactivating expired mobile number

Hi @JGunstone

 

It's a difficult one for sure. The number could well be disconnected for non use.

 

However, it won't do any harm asking Vodafone and trying. This can be done by using live chat.

 

 

Message 3 of 4 (1,975 Views)
Posts: 75
Topics: 0
Thanks: 16
Solutions: 1
Registered: ‎06-03-2017

Re: Reactivating expired mobile number

[ Edited ]

@JGunstone

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 

Message 4 of 4 (2,919 Views)
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