27-12-2016 01:03 AM
27-12-2016 06:20 AM
I believe these are the T&C for that particular offer.
30 Big Value Bundle data offer.
If you purchased a £30 Big Value Bundle between 1st September and 31st October 2016, you’ll have an extra 4GB of data to use, on top of the 12GB data allowance you would get as standard.
The offer will continue for as long as you remain opted in to your £30 Big Value Bundle by topping up £30 on or before the renewal date.
If you opt out of the £30 Big Value Bundle you will no longer receive the offer, even if you opt back in to the £30 Big Value Bundle.
This may need account access so I would suggest speaking with Customer service on 191 or Live Chat.
If you need to please return to the forum as the forum team maybe able to help further.
29-12-2016 10:31 AM
01-01-2017 01:59 PM
01-01-2017 02:32 PM
It looks to me as though the Live Chat adviser had it round their neck.
The Big Value Bundle Ts&Cs, updated in December 2016 to reflect the new Data Rollover, still include the details of the 4GB Extra Data offer, and the conditions for it continuing seem perfectly clear:
So, as long as you haven't opted out, changed the value of your BVB, or had an insufficient balance for automatic renewal to happen immediately, then as far as I can see you continue to be entitled to the additional 4GB of data.
In the first instance, I'd suggest going back to Live Chat and trying again to get the bonus added back on. If they continue to feed you the "it's been superseded by the data rollover" line, refer them to the Ts&Cs. If they still persist, then post back here, so that the Forum Team can advise further.
02-01-2017 03:01 PM
Hmm, well............. Assorted expletives, which would get bleeped if I left them here.
If they want to change the Ts&Cs, then, yes, they are entitled to do so - the BVB Ts&Cs which I reference above include "19. We may vary or amend these terms, but if it’s to your disadvantage, we’ll notify you" - but they are then obliged to notify you, as it appears to be to your disadvantage.
It's also normally considered good practice to remove from the Ts&Cs the terms which no longer apply. Sigh.
03-01-2017 10:26 AM
03-01-2017 12:19 PM
I was under the impression that all bonus credits, whether earned by a top-up or given as a goodwill gesture, were supposed to be used ahead of one's "routine" allowances. Otherwise, as you say, if they persist for a shorter time than the main allowance, there's not much chance of using them. That certainly happened with a £5 bonus credit that I received recently; valid for 7 days, and it definitely fell as I sent texts or made calls during the 7 days.
There is a significant time delay (often several hours) between using data and it being reflected in the figures on either the MyVodafone account or on the app. So I'd hope that your recent usage simply isn't showing yet, and that it will be your loyalty data rather than your bundled data which will run down.
03-01-2017 12:49 PM
03-01-2017 02:37 PM
Yes, I understand that - but, if something seems to be going wrong, then it's as well to figure out what is happening. If it's confined to your account, then there may be an aspect of your account that has come adrift in some way, which can be identified and put right. If, on the other hand, making some apparently minor change to the underlying programming is causing an unexpected problem, the sooner it is realised, the less trouble it can cause.
So, while Vodafone would be delighted if its customers had nothing to complain about, they hope that those customers who do have problems will report them, and that customers like me, who visit the Forum regularly out of interest, may spot and flag issues which realistically it is difficult for staff to see at an early stage - something to do with woods and trees!
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