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Rank 2: First Poster
Posts: 25
Registered: ‎07-01-2014

Big Bundle Problem

I topped up my account before the £10 big bundle expired and my account is set to renew but this hasn't happened and now my account is showing £2.50 i.e. not enough to renew the big bundle?

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Posts: 20,910
Registered: ‎14-08-2011

Re: Big Bundle Problem

Hi.

 

Has your Credit been used to make calls, texts and use data ?

 

Something has glitched if you had top up on ready for the BVB renewal. 

 

I'd suggest to call Customer services on 191 and or use Live Chat. 

image.jpeg

 

Message 2 of 2 (320 Views)
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