You are here:

Pay as you go products & services

Ask a question:
Reply
Rank 1: Guest
Posts: 2
Registered: ‎17-02-2017
Accepted Solution

Can't buy a big value bundle

Hi,

 

I have noticed a problem on your website since January as I cannot buy anymore a big value bundle on your website. 

 

I normally by a £10 big value bundle every month, but since January this option doesn't appear anymore on my account. So now, I have to top up £10 but as it does not include the 500mb data and 150 minutes, my credit goes really fast and it is annoying.

 

Can you have a look at this please, that would be really helpful.

 

 

 

Message 1 of 8 (3,143 Views)

Accepted Solutions
Rank 50: Grand Master
Posts: 17,295
Registered: ‎25-03-2008

Re: Can't buy a big value bundle

Hi @kervinm

 

I guess somehow your BGB has been cancelled and you are no longer opted in. You will be able to purchase a BGB by calling 4354 from your Vodafone.  When you have the new bundle, it should show on your PAYG account. There is further information on how to purchase a BVB on the support link below.

 

How can I buy a Big Value Bundle?

 

If you continue to have problems purchasing your monthly bundle, live chat or Customer Services are there to help.

View solution in original position

Message 3 of 8 (6,100 Views)

All Replies
Posts: 128
Topics: 1
Thanks: 224
Solutions: 2
Registered: ‎07-01-2017

Re: Can't buy a big value bundle

Obviously this must be frustrating and I realise that buying your bundle on the website seems to be your chosen option, but if you are due to renew soon then it might be an option for you to try to update by text, as below:


Text:


BVB10 to 49501 to renew your £10 Bundle
BVB15 to 49501 to renew your £15 Bundle
BVB20 to 49501 to renew your £20 Bundle
BVB30 to 49501 to renew your £30 Bundle


I'm sure the Tech Team will be able to raise the issue of your online account when they have had a chance to reach your message. :-)

Message 2 of 8 (3,125 Views)
Rank 50: Grand Master
Posts: 17,295
Registered: ‎25-03-2008

Re: Can't buy a big value bundle

Hi @kervinm

 

I guess somehow your BGB has been cancelled and you are no longer opted in. You will be able to purchase a BGB by calling 4354 from your Vodafone.  When you have the new bundle, it should show on your PAYG account. There is further information on how to purchase a BVB on the support link below.

 

How can I buy a Big Value Bundle?

 

If you continue to have problems purchasing your monthly bundle, live chat or Customer Services are there to help.

Message 3 of 8 (6,101 Views)
Posts: 142
Topics: 0
Thanks: 30
Solutions: 1
Registered: ‎14-02-2017

Re: Can't buy a big value bundle

@kervinm

 

As correctly stated by@AnnS and @forumfairy you can see our Big Value Bundle page for alternative ways to purchase these.

 

If you're still having issues with your My Vodafone account, please speak to our Live Chat team so we can help resolve this.

Message 4 of 8 (3,071 Views)
Rank 1: Guest
Posts: 2
Registered: ‎17-02-2017

Re: Can't buy a big value bundle

Thanks all for your replies.

 

I called 4354 and followed the step to get a £10 bundle and it worked.

 

Thanks a lot!

Message 5 of 8 (3,047 Views)
Rank 1: Guest
Posts: 1
Registered: ‎22-02-2017

Re: Can't buy a big value bundle

This keeps happening to me and straight after a text come through saying I haven't got enough credit after I have topped up it take £2 for 50mb when I haven't agreed that I want 50mb happened twice now not happy £30 in 3 weeks because of this
Message 6 of 8 (2,375 Views)
Posts: 1,933
Topics: 6
Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Can't buy a big value bundle

@Bekki4611 We'd like to check this for you. 

 

Get in touch with our team via Live Chat and we'll get to the bottom of this. 

Message 7 of 8 (2,287 Views)
Rank 44: Oracle III
Posts: 7,570
Registered: ‎20-08-2012

Re: Can't buy a big value bundle

@Bekki4611

 

It is essential that you switch off mobile data on your phone when you haven't got a bundle in place. Otherwise, the minute your account is in credit, the phone will automatically make a mobile data connection, and will trigger the £2 for 50MB charge.

 

This happened to me a few times when I first had a smartphone, although the daily charge was only £1 at the time, but it still mucked up my intended purchase of a bundle. Once I had learned not to overlook the matter, I've generally avoided the daily charge, although I fell into the trap again a couple of months back!

Message 8 of 8 (2,064 Views)
Got a question?

Get help and technical support on Vodafone's devices, products and services from our online community

If your question relates directly to your account or mobile number please contact our customer services team.

My Vodafone

Stay in control of your spending and manage your account online.

Log in

Register for My Vodafone

Top up