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Rank 1: Guest
Posts: 12
Registered: ‎12-07-2016

Re: How to stop spam texts from Vodafone?

Thanks for your post TheLeeds - I'd been wondering what further options were available to me, so your info is very useful.

 

Good luck with your own case, and I hope you get the problem sorted Smiley Happy

 

Message 21 of 38 (10,106 Views)
Rank 1: Guest
Posts: 6
Registered: ‎14-12-2016

Re: How to stop spam texts from Vodafone?

I an having the same problem. Replying with STOP does not work. Live Chat does not work, even though each time they assure me that this time it will be fixed. All they have done so far is turn on the premium text bar,which was not the problem. The website is nasty, and there is nowhere to turn of the stupid text messages. I tried toget a PAC but this has to be done over 191 who are not open 24 hours. Tomorrow, I am off.

Message 22 of 38 (7,916 Views)
Rank 44: Oracle III
Posts: 7,570
Registered: ‎20-08-2012

Re: How to stop spam texts from Vodafone?

@sjcollins

 

If you are just wanting to opt out of the Rewards scheme, you can text STOP to 27822, as set out in the Rewards Ts&Cs. I have done this, and it worked, but it does opt you out of the scheme entirely, not just out of receiving messages about it. I decided in the end that giving up an effective discount of 10% didn't suit me, so I opted back in, and just ignore the messages - but obviously that's an individual choice. (Opting back in doesn't seem to come up anywhere, but I think I tried START to 27822, and it did the trick!)

Message 23 of 38 (7,575 Views)
Rank 1: Guest
Posts: 6
Registered: ‎14-12-2016

Re: How to stop spam texts from Vodafone?

 

All I wanted to do was stop the text messages, but the instructions in the message did not work, an hour on three live chats did not work (and no suggestions forthcoming), and half an hour spent waiting on 191 only to be told I the person could not help, and then being lost on hold did not work. 

I have been with Vodafone since my first analogue phone, and am frankly disgusted by their customer service, or lack of it. My GiffGaff SIM arrived today, and when my Vodafone credit has gone, I will be as well. I was also surprised to find out during my search for another network that GiffGaff wrere so much cheaper than Vodafone. Not the way to build customer loyalty.

Thanks for the tip, though. I have never bothered with rewards because I just use my brick to talk and text, but I will kill everything before I leave, to make sure the texts do not follow me to another network, as described earlier in the thread.

Regards,

Message 24 of 38 (7,541 Views)
Rank 44: Oracle III
Posts: 7,570
Registered: ‎20-08-2012

Re: How to stop spam texts from Vodafone?

Heaven knows what has gone wrong in that earlier case - I can only think that a minor part of the port failed to happen for some reason.

 

If you should find that it happens to you, please post again here, as such a situation is bad news for all concerned.

Message 25 of 38 (7,500 Views)
Rank 1: Guest
Posts: 12
Registered: ‎12-07-2016

Re: How to stop spam texts from Vodafone?

Thanks for that tip Annie_N - texting STOP to 27822 has actually resulted in a reply text which says I have now opted out! I've never had any replies from texting STOP to 9774 which is the number all the texts themselves mention, so hopefully this will have worked. I'm surprised no one at Vodafone support ever mentioned the 27822 number to me in all my contacts with them.

 

 

Message 26 of 38 (7,355 Views)
Rank 1: Guest
Posts: 6
Registered: ‎14-12-2016

Re: How to stop spam texts from Vodafone?

 

I sent STOP to 27822, as suggested. 

Guess what? Yes, another text message today.. some nonsense about 60 minutes of free calls. I was on the motorway at the time. and pulled into a services in case it was urgent.

When companies grow above a certain size, they see customers as an entity rather than as individuals, so the odd percent here or there of customers who leave because they are really fed up with poor customer service just doesn't show on the corporate radar to the extent whare they will invest in fixing the problem.

That is big companies for you....

 

Message 27 of 38 (7,184 Views)
Rank 44: Oracle III
Posts: 7,570
Registered: ‎20-08-2012

Re: How to stop spam texts from Vodafone?

@sjcollins

 

Texting STOP to 27822 will only stop stuff specifically relating to Rewards - it doesn't stop any of the more general advertising and alerts, I'm afraid.

 

For reasons that are completely beyond my understanding, it seems to be the case that 9774 is about as useful as a chocolate fireguard, and that stopping the general stuff can only be done via 191 or Live Chat. It is a recurrent theme on the forum, so I can't believe that Vodafone doesn't understand the offence it causes, and the resultant "churn". In which case, WHY DON'T THEY FIX IT?

Message 28 of 38 (7,123 Views)
Rank 1: Guest
Posts: 6
Registered: ‎14-12-2016

Re: How to stop spam texts from Vodafone?

..and another one today, big value bundles. No mention of 9774 this time, so Vodafone have stopped pretending that they can be stopped.

Message 29 of 38 (7,059 Views)
Posts: 279
Topics: 4
Thanks: 59
Solutions: 2
Registered: ‎11-11-2016

Re: How to stop spam texts from Vodafone?

[ Edited ]

Apologies for the delay in reaching your post @sjcollins. Our team on 191 or our Live Chat team will be able to assist in removing your number from our marketing.

 

Please let us know how you get on after speaking with them.

Message 30 of 38 (6,737 Views)
Rank 1: Guest
Posts: 6
Registered: ‎14-12-2016

Re: How to stop spam texts from Vodafone?

 

Natasha,

Thanks for the response. I had already tried live chat 3 times (now 4 times) and 191 twice. What makes you think it will be different this time?

Vodafone already have my details and the record of the live chats, and are aware that I do not wish to receive ANY marketing texts. They should also be aware by now that sending STOP does not work, so my next contact will be with tthe ICO (https://ico.org.uk/for-the-public/texts/).

 

Message 31 of 38 (6,718 Views)
Posts: 211
Topics: 0
Thanks: 98
Solutions: 2
Registered: ‎29-09-2015

Re: How to stop spam texts from Vodafone?

@sjcollins

 

Sorry to hear the text messages haven't stopped.

 

I've sent you a private message with details on how to get in touch so we can look into this for you.

Message 32 of 38 (6,622 Views)
Rank 1: Guest
Posts: 1
Registered: ‎08-03-2017

Re: How to stop spam texts from Vodafone?

I am experiencing the exact same issue as this poor guy here. I'm receiving upward of 30 spam messages a day from Vodafone. If Vodafone were a person this would constitute harassment. O__O

The 'stop texts' number categorically fails every time. I don't actually believe the number exists.

Either I get these messages stopped or I leave Vodafone because it's pretty appalling being constantly bombarded with these texts; it really is that simple.

Incidentally, I did try to collect my so called 'rewards' points just once, and it failed to work. After that I have up. As soon as I can afford a new phone I'll be switching back to O2 again. Meantime I would like some help with this.

I had also better not now start receiving tons of spam to my email address, now that I've registered to use this forum.

Thanks.
Message 33 of 38 (1,022 Views)
Posts: 7,380
Topics: 158
Thanks: 128
Solutions: 185
Registered: ‎13-01-2010

Re: How to stop spam texts from Vodafone?

@Foxtrot47

 

I can imagine that this must be rather annoying. Live Chat will be able to check and make sure that your Marketing Preferences have been turned off

 

Message 34 of 38 (1,002 Views)
Rank 1: Guest
Posts: 6
Registered: ‎14-12-2016

Re: How to stop spam texts from Vodafone?

[ Edited ]

Sukhi,

Please read the earlier posts:-

sending STOP does not work.

191 does not work.

Live chat does not work (helpful; yes, understanding; yes, completely useless; yes.)

There was another text on the 26th January, but fortunately nothing since, althought the two emails I sent to Johan ##>## may have had something to do with that. 

Don't keep asking people to jump through hoops- just fix the problems!

 

 

[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]

Message 35 of 38 (975 Views)
Posts: 1,829
Topics: 3
Thanks: 68
Solutions: 28
Registered: ‎05-07-2011

Re: How to stop spam texts from Vodafone?

Thanks for getting back to us @sjcollins

 

We'll need to check your account, to see what's happening. 

 

Please get in touch, following the instructions we've sent you in a private message.

 

Thanks,  

 

 

Message 36 of 38 (918 Views)
Rank 1: Guest
Posts: 1
Registered: ‎20-03-2017

Re: How to stop spam texts from Vodafone?

It will NEVER EVER stop!  I have had several real life conversations with various people and they still keep coming.  I will leave VF as soon as I can and NEVER EVER return!

Message 37 of 38 (165 Views)
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Posts: 235
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: How to stop spam texts from Vodafone?

@Cheekyoldcow If you'd like us to look into this for you, I've sent you a private message with details on how to get in touch.

Message 38 of 38 (158 Views)
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