17-11-2016 09:58 PM
Thanks for your post TheLeeds - I'd been wondering what further options were available to me, so your info is very useful.
Good luck with your own case, and I hope you get the problem sorted
14-12-2016 12:37 AM
I an having the same problem. Replying with STOP does not work. Live Chat does not work, even though each time they assure me that this time it will be fixed. All they have done so far is turn on the premium text bar,which was not the problem. The website is nasty, and there is nowhere to turn of the stupid text messages. I tried toget a PAC but this has to be done over 191 who are not open 24 hours. Tomorrow, I am off.
17-12-2016 03:49 PM
If you are just wanting to opt out of the Rewards scheme, you can text STOP to 27822, as set out in the Rewards Ts&Cs. I have done this, and it worked, but it does opt you out of the scheme entirely, not just out of receiving messages about it. I decided in the end that giving up an effective discount of 10% didn't suit me, so I opted back in, and just ignore the messages - but obviously that's an individual choice. (Opting back in doesn't seem to come up anywhere, but I think I tried START to 27822, and it did the trick!)
17-12-2016 10:48 PM
All I wanted to do was stop the text messages, but the instructions in the message did not work, an hour on three live chats did not work (and no suggestions forthcoming), and half an hour spent waiting on 191 only to be told I the person could not help, and then being lost on hold did not work.
I have been with Vodafone since my first analogue phone, and am frankly disgusted by their customer service, or lack of it. My GiffGaff SIM arrived today, and when my Vodafone credit has gone, I will be as well. I was also surprised to find out during my search for another network that GiffGaff wrere so much cheaper than Vodafone. Not the way to build customer loyalty.
Thanks for the tip, though. I have never bothered with rewards because I just use my brick to talk and text, but I will kill everything before I leave, to make sure the texts do not follow me to another network, as described earlier in the thread.
18-12-2016 07:18 AM
Heaven knows what has gone wrong in that earlier case - I can only think that a minor part of the port failed to happen for some reason.
If you should find that it happens to you, please post again here, as such a situation is bad news for all concerned.
19-12-2016 04:19 PM
Thanks for that tip Annie_N - texting STOP to 27822 has actually resulted in a reply text which says I have now opted out! I've never had any replies from texting STOP to 9774 which is the number all the texts themselves mention, so hopefully this will have worked. I'm surprised no one at Vodafone support ever mentioned the 27822 number to me in all my contacts with them.
21-12-2016 08:39 PM
I sent STOP to 27822, as suggested.
Guess what? Yes, another text message today.. some nonsense about 60 minutes of free calls. I was on the motorway at the time. and pulled into a services in case it was urgent.
When companies grow above a certain size, they see customers as an entity rather than as individuals, so the odd percent here or there of customers who leave because they are really fed up with poor customer service just doesn't show on the corporate radar to the extent whare they will invest in fixing the problem.
That is big companies for you....
22-12-2016 08:47 AM
Texting STOP to 27822 will only stop stuff specifically relating to Rewards - it doesn't stop any of the more general advertising and alerts, I'm afraid.
For reasons that are completely beyond my understanding, it seems to be the case that 9774 is about as useful as a chocolate fireguard, and that stopping the general stuff can only be done via 191 or Live Chat. It is a recurrent theme on the forum, so I can't believe that Vodafone doesn't understand the offence it causes, and the resultant "churn". In which case, WHY DON'T THEY FIX IT?
26-12-2016 11:14 AM - edited 26-12-2016 11:30 AM
26-12-2016 01:11 PM
Thanks for the response. I had already tried live chat 3 times (now 4 times) and 191 twice. What makes you think it will be different this time?
Vodafone already have my details and the record of the live chats, and are aware that I do not wish to receive ANY marketing texts. They should also be aware by now that sending STOP does not work, so my next contact will be with tthe ICO (https://ico.org.uk/for-the-public/texts/).
08-03-2017 10:31 AM
08-03-2017 09:25 PM - last edited on 09-03-2017 08:46 AM by Amanda
Please read the earlier posts:-
sending STOP does not work.
191 does not work.
Live chat does not work (helpful; yes, understanding; yes, completely useless; yes.)
There was another text on the 26th January, but fortunately nothing since, althought the two emails I sent to Johan ##>## may have had something to do with that.
Don't keep asking people to jump through hoops- just fix the problems!
[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]
09-03-2017 11:27 AM
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