11-03-2017 11:07 PM
Oh I am so pleased to have found this thread - thought I was going mad! I redeemed my 2000 reward points and I had a text confirmation saying my Amazon £20 gift card reward would be emailed to me within 24 hours. Three days - and three long and arduous "live chat" sessions later, still no sign of an email, or my voucher - 80 hours after it was first promised! Each time, the "live chat" advisors told me I would receive an email within (another) 24 hours - in fact the first advisor told me "It is under process and it deliver at any moment". Good job I wasn't holding my breath! I have been given two "redemption codes" which, when entered into Amazon, are rejected as "invalid" (too long) and told to contact Amazon because the "redemption codes" they have provided are the only ones they have. I contacted Amazon this evening only to be told, as expected, that these codes are not in a format they recognise and that I needed to contact Vodafone to ask for full details of how to redeem the codes. AAAAAAARRRRRGGGHHHHH. I thought - and tried to tell the "live chat" advisor tonight - that if I could see the promised email, it would have full details of how to claim the voucher. But I was told that they couldn't send an email and they would pass it to another team. So it seems I have no way to resolve this - other than to ask Vodafone to "refund" my rewards points so I can use them for something else. But then, on reading the other messages in this thread, and looking at the rewards options, I agree it seems they are moving more towards Vodafone relate rewards, none of which would be of any help to me at all! Its is so frustrating and disappointing and I feel as if I have been "scammed" into trying to claim a reward that never existed! As others have said, if these gift card rewards are not available and are known by Vodafone to be causing so many issues, why are they still on the rewards site? Is there anyone out there who actual DID get the £20 Amazon gift card they were promised in return for their reward points?
12-03-2017 07:56 AM
12-03-2017 08:04 AM
13-03-2017 10:01 AM
Yes, I agree about fraud. I wrote a letter of complaint to Vodafone's CEO last week and today a Natasha of Social Media Comms at Newbury has tried to contact me - let's see what she comes up with and I'll post her response. Did you know that a Vodafone spokesman is quoted as saying "Our highest priority in 2017 is to ... make our customer services best in class"?
13-03-2017 01:25 PM
13-03-2017 01:30 PM
You would hope that everyone who has complained would now automatically receive a valid Amazon voucher code now. I googled Vodafone, got the head office address in Newbury and their CEO's name (Colao). I repeated the problems I had set out in my forum post and copied in Money Mail (Daily Mail) and BBC Watchdog, as this problem seems to have been experienced by many customers over some time. In my previous post today I've given the details of Natasha from Vodafone Newbury who contacted me today. Hope this helps.
13-03-2017 03:58 PM
13-03-2017 04:00 PM
Hello Louise and other frustrated posters hoping and waiting for their promised £20 Amazon Voucher. There is hope! Further to my post below, and following an apparently completely fruitless conversation with Vodafone on 191 and an email to their complaints team yesterday evening (Sunday) I have just received an emailed Amazon Voucher and successfully credited it to my account! I panicked at first because the email said my reward was ready to claim - and when I clicked the "claim" button a message came up saying there was a problem and the reward would be emailed to me in due course. But sure enough, it appeared in my email a few minutes later. I have had no direct response/apology from Vodafone so I have no idea if it was just a happy coincidence or whether either my phone call or complaint email prompted someone into action, but either way I now have my voucher and am very relieved. If you aren't aware there is an option on the website to contact Vodafone to register a complaint - either through their email form ( which is what I did) or by writing to their UK head office in Newbury.
I hope you all get your vouchers too!
13-03-2017 04:09 PM
@cazann I presume you have an email chain of correspondence with a reference number like #15123456?
Your best thing now would be to reply briefly to the most recent email with that reference number, saying that you still aren't sorted out, and also to post your reference here.
Whatever the problem has been, it looks as though someone has finally got the log-jam moving. Good news - and about time too!
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