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pay as you go mobile broadband device possibly inactivated

debhorton01
3: Seeker
3: Seeker

My pay as you go mobile broadband device has stopped allowing me internet access. My previous data allowance expired 22/12/2016 and I had to get my brother to use his computer and connection to top my account up, apparently successfully 28/12/2016. I tried to get back online a couple of hours later on my laptop and connection but couldn't. I left it 24 hours and tried again , but still no internet. This is the 2nd device I have bought and used for a few years, with the first one going wrong in a similar way to this one. I think something has gone wrong with the top-up systems in both instances as both times there were major changes to vodafone's method of buying data just before my devices developed problems. Has anyone else had similar problems?

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

This may need Account Access. 

 

Can you try speaking with Live Chat so they can look at this for you. 

 

If you get stuck come back and the Vodafone Tech Team here maybe able to help. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks for your reply. Live Chat never seems to be available to me when I have a problem, so I went in to the Rochdale store today and they kindly fixed the problem for me. Apparently the top-up hadn't been converted to an internet pack.

Good to hear you've been sorted out.   :Smiling:

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.