Pay as you go services

[KevinClarke]

A friend of mine recently took her phone in for Vodaphone to repair. She gave them a contact number to call her when phone was ready. After about a month and not hearing anything she decides to call in and see what was happening. She was told phone was ready and they had tried to call her several times, on her mobile! [the one in for repair] Then on top of that she had to wait another hour for contacts to be transferred.

[Simon]

Hi KevinClarke

Thank you for your post and welcome to the eForum

It's a shame to see that your friend has been disappointed with the recent service received from store surrounding the repair. The store would use the contact number provided on the repair note to call so apologies if this hadn't been updated prior to the phone being sent away.

For future reference you can also use our online repair tracker. As long as you have the reference and mobile number the repair status is in real time so can always be tracked. You can track your repair here - Vodafone Repair Progress.

If you ever require further assistance please post to us directly so that we can be on hand to assist with any such queries straight away.

Thanks

Simon