12-01-2012 06:12 PM
13-01-2012 09:12 AM - edited 13-01-2012 09:15 AM
From a Vodafone handset:
From any other phone:
Call 0845 270 7114
Direct call to the team that look after it i think is going to be your best bet and see what they can do.
There is also an email form located on the site there.
As long as you refused the offer within 3 days then you are covered by the terms and conditione:
Once your phone(s) has been received and inspected, we will contact you via email or text (depending on what you have indicated in your order) to confirm the amount we will offer for them (as adjusted, if necessary, by our decision in accordance these terms and conditions). If we have offered you a revised amount and you do not reply within three (3) working days we will pay you the revised amount. We can not be held responsible for the non-delivery of emails because of reasons outside our reasonable control such as spam email or junk filters and you are advised to add firstname.lastname@example.org to your “safe senders” list. If you choose to decline the offer within the 3 day period, you may ask us to return the phone(s) to you. Phones will not be returned after this three(3) day period. Additional accessories that have been sent in with your phone(s) which have not been requested by us cannot be returned.
13-01-2012 10:02 AM
13-01-2012 11:15 AM
The forum team may be able to confirm
18-01-2012 01:54 AM
It looks like it is a third party company on behalf of Vodafone so i think the only escalation process may be through them.
Buyback is operated by Mobile Phone Exchange.
Try the online contact form/speaking with them over the phone. If no resolution can be obtained this way i would send your complaint in writing, also getting your local trading standard involved.
If you still get nowhere from that your only option would be to persue them in the small claims court.
Some great advice can be found on the Which website