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Rank 1: Guest
Posts: 1
Registered: ‎28-01-2012

Can't top up.

Can someone please e-mail me as I am having problems topping up. I have tried online and phoning, and have tried different cards, but to no avail.

Message 1 of 3 (2,694 Views)
Rank 34: Scholar III
Posts: 1,760
Registered: ‎08-01-2011

Re: Can't top up.

Hi SteveWild,

If you are having problems topping up then your quickest option would be to give Customer Care a call during opening hours on either 191 from your phone or 08700776655 from another line. They should be able to resolve any issues for you.

Alternatively the Tech Team should respond to your post in the next couple of days

Message 2 of 3 (2,651 Views)
Tech Team
Posts: 23,363
Registered: ‎21-07-2008

Re: Can't top up.

Hi SteveWild,


My apologies for the delay in responding to you however, can you confirm if you are still experiencing any issues?


If you are then please take a look at the private message that I have sent you for details on how to get in touch with one of the team to get this investigated further.




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Message 3 of 3 (2,626 Views)