31-01-2011 07:27 PM
My daughter opted in and used a freebee. The 30 day period elapsed and I have topped her with credit so she can purchase a Freedom pack instead. She tried to do so but was unable to.
Can anyone advise how to opt out of the freebees so that she can purchase Freedom pack? I can't find any documentation that mentions how to cancel freebees. Can't get through to customer services either for help.
Solved! See solution
31-01-2011 07:50 PM
You dont need to opt out of Freebees. This previous thread where there is reply from an Admin will answer your question.
If you are having problems purchasing a Freedom Pack, Customer Services will help.
31-01-2011 08:36 PM - edited 31-01-2011 08:44 PM
Many thanks for your quick response Ann.
Unfortunately the thread you quoted (along with the T&Cs I've read) has only further confused the issue. The suggestion in the thread is just to wait until the period has expired.
The T &Cs specifically state that you must opt out up to 48hours BEFORE the expiry and only if you've utilised ALL your free allowance.
The thread does not confirm one or the other.
Do you perhaps know how to opt out?
I have tried contacting Customer Services but can't actually get through ... the only options is to go back to a previous menu or hang up ... very frustrating
02-02-2011 02:33 AM
17-09-2011 04:51 AM
Hi sawardeeja and welcome to the eForum
Thanks for your post here.
I’m afraid I’m not entirely sure what you mean here. Do you mean give the credit back? If so I’m afraid this wouldn’t be possible as you will have been able to use the service for the last couple of days at very least.
If you mean something else please let me know and I’ll be happy to help you further.
17-10-2011 09:25 PM
If I have bought a freedom freebee, still has 13 days left but want to buy a better one for 20 pound, how do I opt out of the first one so that I can buy the 20 pound one? I've topped up and everything and I'm affriad of using my credit before the 13 days is up!
20-10-2011 08:18 PM
Thank you for your post, I have less than a minute ago answered your previous post.
Just so we can keep all the information in one place please reply to the email I have sent you and we can progress from there.
02-04-2013 05:54 PM
I bought a freedom freebee last month and it runs out on April 13th, however I have used up everything on it and now would like to top up again so I bought a new freedom freebee. I've been told I can't use this one until I cancel the first freedom freebee that I've used up. How do I go about doing this as I need my phone working before April 13th?
03-04-2013 09:51 AM - edited 03-04-2013 09:52 AM
Am afraid that you will have to wait until your current Freedom Freebee expires before you receive your next one..
I have provided a link, if you have a look at point 7