Pay as you go services

[ChrisA12345]

Havent been able to log in to my account for atleast a month now to top up and opt in to my blackberry internet sevice. It says my account is locked and whenever i try to 'reset' my username or password it doesnt work either and i always get the same message saying ' sorry we are making changes to our site'. Furthermore i cant even get through to customer services to talk to someone. This is really starting to get on my nerves. 

[ChrisA12345]

forgot to mention that i am not inserting the wrong username and password.

[Marlonbutcher]

I'm having the same problem, I've changed my password and then it told me wrong username??

[Dave]

Hi guys,

You've tried resetting the password, which is useful as it just resets the registration. Can you confirm that you've cleared the cache for me?

 - Close any window or tab open to the Vodafone website.

 - Reopen your browser to a different site

 - Clear the cache and cookies

 - Type in the URL www.vodafone.co.uk/myaccount (Do not follow any links or bookmarks)

 - Try the login again.

If that doesn't help and we'll have a look at the accounts.

Dave

[Marlonbutcher]

I've just tried doing what you said, and it's still not working. I've reset my password about 5 times now, not sure what else to try?

[Jenny]

Hi Marlonbutcher,

Thanks for getting back to us and letting us know how you’ve got on.

So that we can look into this further I’ve sent you a quick PM. Please follow the instructions on the PM and one of our team will be able to take a look at your issue in more detail.

Thanks,

Jenny