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Occasional Poster
ChrisA12345
Posts: 2
Registered: ‎03-03-2013

Cannot login to my vodafone and top up

 

Havent been able to log in to my account for atleast a month now to top up and opt in to my blackberry internet sevice. It says my account is locked and whenever i try to 'reset' my username or password it doesnt work either and i always get the same message saying ' sorry we are making changes to our site'. Furthermore i cant even get through to customer services to talk to someone. This is really starting to get on my nerves. 

Message 1 of 6 (348 Views)
Occasional Poster
ChrisA12345
Posts: 2
Registered: ‎03-03-2013

Re: Cannot login to my vodafone and top up

forgot to mention that i am not inserting the wrong username and password.

Message 2 of 6 (344 Views)
Occasional Poster
Marlonbutcher
Posts: 2
Registered: ‎03-03-2013

Re: Cannot login to my vodafone and top up

I'm having the same problem, I've changed my password and then it told me wrong username??
Message 3 of 6 (319 Views)
Tech Team
Dave
Posts: 10,126
Registered: ‎28-11-2008

Re: Cannot login to my vodafone and top up

Hi guys,

 

You've tried resetting the password, which is useful as it just resets the registration. Can you confirm that you've cleared the cache for me?

 

 - Close any window or tab open to the Vodafone website.

 - Reopen your browser to a different site

 - Clear the cache and cookies

 - Type in the URL www.vodafone.co.uk/myaccount (Do not follow any links or bookmarks)

 - Try the login again.

 

If that doesn't help and we'll have a look at the accounts.

 

Dave

Message 4 of 6 (302 Views)
Occasional Poster
Marlonbutcher
Posts: 2
Registered: ‎03-03-2013

Re: Cannot login to my vodafone and top up

I've just tried doing what you said, and it's still not working. I've reset my password about 5 times now, not sure what else to try?
Message 5 of 6 (263 Views)
Tech Team
Jenny
Posts: 5,237
Registered: ‎29-07-2008

Re: Cannot login to my vodafone and top up

Hi Marlonbutcher,

 

Thanks for getting back to us and letting us know how you’ve got on.

 

So that we can look into this further I’ve sent you a quick PM. Please follow the instructions on the PM and one of our team will be able to take a look at your issue in more detail.

 

Thanks,

 

Jenny 

Message 6 of 6 (239 Views)