03-03-2013 07:15 PM
Havent been able to log in to my account for atleast a month now to top up and opt in to my blackberry internet sevice. It says my account is locked and whenever i try to 'reset' my username or password it doesnt work either and i always get the same message saying ' sorry we are making changes to our site'. Furthermore i cant even get through to customer services to talk to someone. This is really starting to get on my nerves.
04-03-2013 02:39 PM
You've tried resetting the password, which is useful as it just resets the registration. Can you confirm that you've cleared the cache for me?
- Close any window or tab open to the Vodafone website.
- Reopen your browser to a different site
- Clear the cache and cookies
- Type in the URL www.vodafone.co.uk/myaccount (Do not follow any links or bookmarks)
- Try the login again.
If that doesn't help and we'll have a look at the accounts.
07-03-2013 03:18 PM