28-03-2014 04:55 PM
I received an international call from France. My phone is on "pay as you go". I do not know what balance I had before that call. How can I find out if I was charged for that incoming call and how much?
I wanted to check it on my account online but could not login. The system says that my phone is already registered online but I do not remeber any of the: login, password, PIN, memory word etc. So could not login and could not register again.
28-03-2014 04:58 PM
28-03-2014 05:20 PM - edited 28-03-2014 05:21 PM
Oh, I hope that you are right. I am connected with Vodafone UK and I am in the UK. The call lasted for about 9 minutes and it was a job related call. So I am not sure if I need to claim anything from the company...
29-03-2014 04:38 PM - edited 29-03-2014 04:39 PM
Yes, grolschuk is exactly right. I have a PAYG phone with Vodafone UK, and have received plenty of incoming international calls while in the UK without any charge.
You do need to hold on here for help from the Tech Team on your lost log-in details, as the online account now gives details of chargeable calls etc for upto 90 days, which can be tremendously helpful in identifying where your balance goes to. Also you can tweak other settings on your account as necessary.
30-03-2014 04:56 PM