Pay as you go services

[Glenn1986]

I just tried removing content control this morning through my online account using my credit card.  It has accepted my credit card details and credited my account £2.50, but when I went to remove it (turn it off) I recieved this message:

"We're sorry, but you are not permitted to change this setting. Please contact Customer Services"

Could anyone help me?

[Martin]

Hi Glenn1986

I am sorry to see that the Content Control has not been removed.

So that we can help with this I have just sent you an email. If you can reply back to that with the relevant information I am sure we can help further with this.

Thanks

Martin

eForum Team

[andyjmr]

Hi, i'm getting the sme issue -  "We're sorry, but you are not permitted to change this setting. Please contact Customer Services on 191".

When i dial 191 i get  "Sorry there is a fault, please hang up".

[Wayne]

Hi andyjmr

Thanks for your post. I’m sorry to hear that you are getting the same problem.

I’ll send you an email over to the email account you have registered with. Please reply to it with all the information it asks for and we’ll get back to you as soon as possible.

Thanks

Wayne

eForum Team

[andyjmr]

Hi and thanks for your reply. I haven't received your email as yet. do you need any further info from me?

[Styly]

Just do it the easy way, nip into your local vodafone shop with some ID and they can do it there and then

[James]

Hi andyjmr,

Have you managed to get this sorted?

If not I have sent you the email again now, please reply with your details and one of the team will be able to get this removed.

James

[bipa]

It seems everybody who tries to have content control removed fails I too have tried gone thro all secrurity including credit card charge also called into vodafone shop and was told to give it 24 hours still no joy mine is a wifi  dongle so cannot ring 191 what next?

[Wayne]

Hi bipa and welcome to the eForum

Get in touch with us here and we’ll sort this for you.

Thanks

Wayne

[bipa]

Hi Wayne

thanks for your reply manage to get hold of 191 and they sorted the problem out 

cheers