01-12-2011 09:56 PM
hi there im sorry but i rang up my self yet again and hopefully got it sorted with a manager today as i tried to speak to martin but no one could put me through, i have been given some options from a manager to help me upgrade, but since speaking to the manager i have found the same phone that i want to upgrade to, on another site for free from vodafone but for a similar contract with yourselfs i would have to pay either £199 or £99 but with option of 50% off price so would only have to pay £49 for phone for contract that i liked but i may ring up upgrade team to discuss this with them and as far as complaint goes even the manager today was really conserned with the service i have recieved lately. so i will email u of u can help any further
03-12-2011 07:22 PM
i would like to let u know how disatisfied i am with your phone call that you where supposed to be ringing me with, you wanted to know what time i was available which i sent you the email with details on that you requested but yet still nothing. if you where not going to call you could of at least sent an email saying you weren't ive been waiting as been at work after 2 both days. so with that offer i was offered by the manager on thursday i think i may wait a bit longer as i can get the phone i want from yourselfs from a different phone shop that does contracts for free, so why should i pay £49 for the phone now on a better contract, sorry nah
06-12-2011 01:55 PM
Would like to thank the manager who tried to help me with the offer that was offered but decided not to take it as the extra months would be added on to my new contract. and also thanks to the eforum staff member who rang me and pointed out to me the number of failed call backs as shown on account who offered me the chance to talk to the online team regarding phone and contract, the only way i may be tempted to upgrade is that if you would just let me upgrade with the phone i want for free and not to put extra months on new contract that are left on my exsiting one. if not i will wait til nxt year and look around at other options thanks
09-12-2011 09:09 AM
09-12-2011 11:21 PM
i think you would be able to do that as already been changed from 24 month to 18 month and then got offered to knock two months off commitment period so that i could upgrade on phone. but now may have to consider my options next year and see what deals u may have as others offer phones with contracts with yourselfs and your own website want ppl or customers to pay for certain phones. so thanks for getting back to me with the information this will be last post on here regarding issue, seen as already be told it states on my account about failed call backs as stated by your own staff member from the eforum team
27-12-2011 06:15 AM
I am so frustrated and sick of vodafone and their HORRIBLE and INFURIATING customer service. I have spent HOURS and HOURS on the phone with people who cannot fix my problem, answer my question or have no power to change a thing. I called up today to simply ask when my phone contract was up and got transferred 3 times, FINALLY after getting my answer I get asked why I am leaving (the list would be shorter as to why i would stay with them...). I explain how I have been charged thousands of dollars over my cap and when I asked HOW I did, no one could answer me. To make matters worse I paid the thousands of dollars to a company who never has reception in my area and when I call to complain I end up spending hours on the phone being transferred to who people who don't have a clue what to do and if they do I'm on hold for most of the conversation.
So now I want to leave vodafone and I call them saying I don't want to be billed when they offer me a $10 handset every month on a $65 plan... so good now vodafone has redeemed themselves... no it doesn't end there! when they try and finalise the deal it seems there has been a mistake its actually 16.50 a month (this is after the man has assured me its only $10 and I have spend over 2 hours finalising this)... so i'm on hold again for another hour, he then trys to tell me he had always said 16.50, but i had recorded the conversation and he was of course wrong he had said $10. After making me wait and wait and wait I still get no compensation no "i'm sorry have a free month of calls and texts" I get NOTHING.
Long story short NEVER SIGN UP WITH VODAFONE DON'T WASTE YOUR TIME AND MONEY ON A COMPANY WHO WILL NEVER HELP YOU. So I'm sure now tech support will want to talk to me NO I will not waste my time with you, everything is recorded go back and listen to what I have to say, how long I have been on the phone, how much money I have spent and how infuriating your customer support is.
27-12-2011 09:03 AM
You have already posted this and it can be found here
As this is a duplicate post and so we don’t split help between the two topics I am now going to close this thread.
As soon as an advisor is available they will be along to help
27-12-2011 09:15 AM
If so a similiar forum can be found at http://community.vodafone.com.au/ as this forum is for Vodafone UK who won't be able to address your problem
24-05-2012 10:27 PM
25-05-2012 08:22 AM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
07-11-2012 07:23 PM
I recently wrote to MR LANGKAMP at VODAFONE to lodge a complaint with regards to the poor service from your Vodafone Customer Services department and your Vodafone repair engineers.
Just recently my HTC Desire developed a fault whereby the on/off button stopped working and only way I could turn my mobile on was to take out the battery and then reinsert it again to power it up, on the 07/09/2012 I took my mobile into the Vodafone store in the White Rose Shopping Centre in Leeds who then sent it off to be repaired, I received a text message on the 14/09/2012 telling me my mobile had been fixed and was waiting to be picked up from the Vodafone store, on picking my mobile up I was told it was not my original mobile but a refurbished one, needless to say this was not exactly what I expected but I took the HTC desire home and thought this was the last of my problem, how wrong I was.
After picking up the mobile on the 14/9/12 it seemed to be okay until I tried to turn it off before going to bed, each time I powered it down it simply powered back up again, in the end the only way to turn it off was to take out the battery. Naturally on the following day 15/9/12 I took the HTC desire back to the Vodafone Store, I spoke to Katherine and explained what had happened, Katherine tried to call Vodafone Customer Services but was passed from dept to dept or simply cut off, we were in the Vodafone store for 1½ hours while the poor girl did her very best to try and sort out my problematic mobile, in the end my mobile was sent off yet again to your incompetent inept repair engineers.
On the 25/09/12 I received another text message alerting me to the fact that I had yet again to go to the Vodafone Store to pick up my mobile, whilst I was in the Vodafone store I turned the mobile on and off a few times to ensure it was working and to save myself the time and trouble of returning to the store, it seemed okay so I took it home everything seemed to be working fine until my husband and my son asked why I wasn’t answering my calls or replying to my text messages, only then did I realise my mobile was not picking up my calls or messages even though it was showing a full signal.
I was shocked and found this to be particularly worrying as my father has had a heart attack and this is my mother’s only means of communicating with me, and yes on the 27/9/2012 yet again I took it back to the Vodafone store to be repaired again by your inadequate clueless worthless repair engineers.
At this point I’m pretty damn angry at the way I have been treated, I have been a Vodafone customer for over 20 years and I cannot believe I have been treated in such a shoddy inconsiderate way, I have 3 monthly contracts with you all of which are under my name, it seems to me that all of those years where I was a loyal customer and the fact that I have brought extra business your way counts for absolutely nothing, all I wanted was to be treated fairly, and you have failed to do that.
I am due an upgrade in December, why oh why could you not use some good old fashioned common sense and upgrade my mobile earlier, you could have easily carried my contract over so I kept paying for my old contract and then swapped to the new one on the upgrade date, but no that would have been too easy, far better to give me a negative customer experience that will leave me questioning if I really should be staying with Vodafone or perhaps going elsewhere, and what better way to show me how committed your are to your customers then have me running back and forth to the Vodafone store.
The customer service I experienced form your Vodafone store in the White Rose Shopping Centre was exemplary, both Katherine and Ben were polite, helpful and went the extra mile, while doing their very best to turn my negative Vodafone experience into a positive one, not an easy task when Vodafone Customer Services cannot be relied upon, people like Ben and Katherine are the backbone of Vodafone, maybe you should employ more people like this then you would not be receiving negative comments on the internet and letters like mine.
Even today my mobile is very slow, and when typing out messages it no longer feels smooth like my original HTC Desire did, and I really cannot be hassled with going back to the store yet again, although this does give me time to reflect on my disastrous recent Vodafone experience, and whether or not I wish to stay with Vodafone or indeed go elsewhere.
As of today I have not been contacted or even received an apology from you, but before I do go let me ask you a question what kind of Customer Service experience do you expect to receive, and how would you have felt if you had received the kind of Customer Service I was subjected to, especially since you had been a loyal customer for over 20 years, I bet you too would have been shocked and angry. BEFORE I GO WHEN EXACTLY DO YOU PLAN TO ANSWER MY LETTER? CUSTOMER SERVICE AT VODAFONE IS ABSOLUTELY DIRE
08-11-2012 03:52 PM
Hi there Afal,
Thanks for your post.
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.